We are a leading membership organization that represents some of the world's most talented music creators. We are passionate about music and dedicated to helping our members succeed in their careers. We offer a dynamic and rewarding work environment where you can make a real impact on the music industry. About the Role We are seeking a Customer Service Representative to join our team and provide exceptional support to our general licensing non-VIP customers. You will play a vital role in ensuring our customers are compliant with our license agreements and that they have a positive experience with our company. Responsibilities Provide high-quality, best-in-class customer service to general licensing non-VIP customers Answer account and billing questions, resolve disputes, and provide accurate and timely information regarding payment and/or reporting terms Resolve customer issues and complaints effectively and efficiently Process payments according to PCI compliance protocols Maintain customer records and update account information Communicate with customers using professional and pleasant etiquette via telephone, email, and instant message chat Proficient in the knowledge and practical use of up-to-date versions of Microsoft Office and Google Docs/Sheets Qualifications Excellent written and verbal communication skills Ability to problem-solve independently and handle multiple tasks and projects simultaneously Strong work ethic and a commitment to providing excellent customer service Proficient in the use of computers and software applications Ability to work independently and as part of a team Bachelor's degree in a related field is preferred Benefits Competitive salary and benefits package Opportunity to work with a talented team of music professionals Make a real impact on the music industry Dynamic and rewarding work environment

Employment Type: Full-Time

Salary: $15.00 - 21.00 Per Hour

Education Level: No formal educational credential