Customer Support Specialist

We are looking to add somebody to our support team for Koala AI, a fast growing, profitable AI startup, so that we can quickly respond to tickets during US business hours and improve our help docs.

You will be expected to:

- Reply quickly during US business hours

- Update and improve our help docs

- Follow-up with some users after they cancel their account to address any specific concerns they might have had

- Posting any new blog posts or announcements to our Twitter (or are we supposed to call it X now?) and reposting/replying to brand mentions on Twitter

You must have fluent, native-level English and have experience in customer service. You must be able to have an appropriate mix of professional, casual, and empathetic responses and be must be able to give direct, accurate responses to user's questions.