Support Developer
Pixel Union- full_time
- Posted : 4 years ago
Pixel Union is growing our Apps team! We work with Shopify, and are one of the leading app and theme developers in their ecosystem. Shopify is a rapidly growing commerce platform with over a million merchants in over 150 countries.
We’re looking for a Support Developer to work at the intersection of our Apps Support & Development teams, as a developer empowered to resolve issues in a sustainable way: writing tooling to automate repetitive tasks, fixing bugs in collaboration with other developers, and improving internal technical documentation. You’ll use the knowledge you gain in the role to help our product team prioritize improvements that’ll help our merchants succeed with our apps.
As our Support Developer, you’ll be digging into the most technically challenging issues our merchants encounter with our apps, building a comprehensive knowledge of how our Shopify apps work: storefront, frontend, backend, and ops.
You’ll be:
- Resolving merchant issues by responding to escalations from the apps support team
- Resolving technical issues that are impacting merchants, whether bugs or technical debt, through writing code in collaboration with apps developers
- Improving our Apps Support team’s performance by writing tools to automate repeated tasks and sharing knowledge by mentoring support team members
- Improving the technical documentation of our apps to establish canonical references for app behaviour
- Collaborating with the Apps Development team as a key stakeholder in product development, advocating for merchants and the support team
- Maintaining our business intelligence systems, collaborating with stakeholders across the organization to ensure their data is flowing into our warehouse, and we’re able to visualize that data effectively
- Closely involved with the Apps Development team’s process, participating in meetings, reviewing code, ensuring you’re up to speed with the latest technical changes & improvements to the apps
- Assisting our support team in a customer facing role if and as required.
We hope that:
- You’re an expert problem solver who approaches tricky problems methodically, identifying options and choosing the best path, leveraging others’ expertise along the way.
- You’re a strong communicator on technical topics, able to adjust delivery to suit different audiences and skill levels.
- You’re a learner and an educator - you’ve established habits to ensure you keep up with new developments in your field and love sharing this knowledge with others.
- You’re able to find opportunities where your unique skills & expertise can add value, then collaborate with others to achieve the best result.
- You’re comfortable working on multiple priorities at a time, taking interrupts in stride.
- You’re outcome oriented and use this to prioritize work that makes the biggest impact.
You'll bring:
- 2 or more years experience working in technical support, working directly with customers to resolve issues and with a team
- Familiarity working with support tools such as Zendesk
- 1 or more years of web application development experience
- Proficiency with at least one of the following frameworks our apps are written in:
- Express (node.js), React
- Laravel (PHP), Angular
- Phoenix (Elixir)
- Experience working with SQL databases
If you have these skills, that's a huge plus!
- Experience working in the Shopify ecosystem
- Familiarity with DevOps principles & techniques
- Familiarity with common web services such as AWS
Benefits
Pixel Union is a company built on creativity, teamwork and employee well-being. We come to the office (wherever that may be) to work hard, push our limits, and enjoy ourselves around good people. Some of our perks include:
- Competitive base salary
- Opportunity for growth as the company grows
- Exposure and learning across teams and services
- Health benefits and RRSP matching
- Company-sponsored fitness allowance
- Generous vacation and PTO policy
- Flexible work schedule and remote-friendly culture and systems
- Learning and Development Allowance
- Educational sessions and company-sponsored certifications
Have you had a lot of short stints? Taken a long break to travel? Became a new parent? If there's anything you want to clarify about your previous experience or gaps in your resume, please let us know in your cover letter!
Skills
- node.js
- zendesk
- technical support
