Chief Diversity, Inclusion, and Belonging Officer
San Francisco, CA or anywhere in the USA
Because you belong at Twilio
The Who, What, Where and Why
Twilio is seeking a Chief Diversity, Inclusion and Belonging Officer who will champion, promote, and continue to guide the Company’s inclusion strategy and diversity initiatives across our global footprint in a way that is unique and authentic to Twilio. The CDIBO will report to the Chief Executive Officer, and partner with the entire Executive Team, with especially close collaboration with the Chief People Officer. This role is integral to the company, our culture, and the experience of each and every Twilion every day.
Why?
Starting at the top, we are genuinely committed to becoming the model of Diversity, Inclusion & Belonging in the technology industry and continuing to build a diverse and inclusive workforce as we scale to 4,000 Twilions and beyond.
The only way we will achieve our mission - to Fuel the Future of Communications - is to build a company that reflects the world around us. We need every talented person who can help us achieve our goals, to want to work at Twilio and accept our job offer. Once they arrive, we need every talented person to be successful in their role, in part because they feel they belong at Twilio.
That's why we've created programs like Hatch, our six-month paid apprenticeship for under-represented developers who are young in their software careers. That's why we've measured and proactively fixed pay disparities for many years running, resulting in equal pay by gender, as well as URP status (in the US.) That's why we set ambitious, public D&I 2023 goals for the company. But these are not enough.
In order to build that culture, it takes focus and determination. While the work of creating an inclusive culture falls upon every employee (we call them Twilions), leadership and domain expertise are needed to make this effort successful. We have leadership and a workforce eager to build a radically inclusive culture, and we need a senior leader to help focus and guide our energy. That's the impetus for hiring our first Chief Diversity, Inclusion, and Belonging Officer.
Who?
We are seeking someone with a passion for building a globally diverse workforce and inclusive culture, curated and proven influence and leadership skills dedicated to continually improving the organization. You are also:
What?
As the Chief Diversity, Inclusion and Belonging Officer, you will champion efforts to support Twilio’s globally dispersed workforce in creating methods of connection, integration, and seamless interaction across our global community. You will work closely with the members of the executive team, and partner with our Chief People Officer and senior HR and TA leaders. We are committed to building a diverse population, with a healthy, vibrant culture, ultimately enabling every Twilion to do great work, build a phenomenal career and feel they belong at Twilio. We also hope you can:
Success in this role means we're building a company we're proud of, and we're the model of building a diverse and inclusive culture in the technology industry. We'll be making meaningful progress toward our diverse hiring goals, decreasing (toward zero) differential in employee belonging based on background, and equal retention of employees based on background. You've successfully partnered with leaders and employees across the organization and enabled us to uplevel our execution of our DB&I initiatives.
Where?
This position will be located in our office at 101 Spear Street in San Francisco and will work with Twilions in our 25 offices all around the globe. We are open to remote work in this role as well, assuming a willingness to travel and a desire to spend meaningful time in our San Francisco HQ. Sure, you will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday dinners, All Hands and more. But more importantly, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.
About us:
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.