Technical Writer
Thycotic- Full Time
- Posted : 4 years ago
TELECOMMUTE LOCATION: Remote, United States
As a technical writer, your primary objective is to communicate highly complex, technical information about our products and solutions to a variety of external and internal stakeholders. A central responsibility is to craft, maintain, and update our client-facing documentation, including user/installation guides, and other material while ensuring accuracy, clarity, and consistency.
Technical writers are a bridge between our Clients and our Engineering, QA, Support, and Sales Engineering teams. You will work very closely with our teams to understand all aspects of our product suite, with a heavy focus on capturing how product features impact end-user experience. As a principal member of our Agile / Scrum teams, you will also work with our Product Management staff to help ensure clarity and consistency of user stories and backlog items.
This position will report to the Technical Publications Manager and can be remote for the right candidate. Approximately 5% travel required in this position.
About Us
Thycotic, a global leader in IT security, is the fastest growing provider of Privileged Access Management solutions that protect an organization’s most valuable assets from cyber-attacks and insider threats. Our mission is to make self-sufficient security champions, by making security tools people love to use that make privilege management achievable for everyone.
The results show:
--We have over 10,000 customers worldwide ranging from mid-sized organizations to Fortune 100 companies and are adding hundreds of new customers every quarter.
--We are growing at twice the rate of the overall PAM market (50% vs 25%).
-- We are among Inc. 5000 Fastest Growing Companies six years in a row.
Responsibilities and Duties- Maintain, edit, and update existing product documentation with close attention to detail, consistency, and clarity
- Work with the Engineering and QA teams to test and document new product features while ensuring clarity of user stories and acceptance criteria
- Work with our Support teams to proactively address client support challenges through creation and revision of end-user documentation
- Maintain a local working installation of the products for screenshots and testing
Skills and Requirements
- 3+ Years as a Technical Writer, or in a similar technical role (Product Owner, Scrum Master, Developer) within a startup or other established company
- Self-starter, with a proven track record for creativity and initiative, with first-rate written and verbal communication skills with extraordinary attention to detail
- Understanding of Windows Operating Systems, Active Directory Environments, Enterprise Information Systems, IaaS/PaaS/SaaS; AWS, Azure, and Google Cloud Platform
- Experience with Azure DevOps, GitHub, and Markdown editing required
- Understanding of concepts related to information security, identity and access management, privileged access management, data loss prevention, and cybersecurity
- Proven ability to prioritize multiple projects and workstreams in a fast-paced environment
- Proven ability to effectively engage and work with Sales, Project Managers, Technical Support, Engineering, and other teams within an organization committed to client success
- Deep understanding of the Software Development Lifecycle (SDLC) and experience with Agile/Scrum methodologies
Why Work at Thycotic?
We’re passionate problem-solvers doing our part to make the world a safer place. We invest in people who are smart, self-motivated, and collaborative.
What we offer in return is meaningful work, a culture of innovation, and great career progression!
Thycotic was named a “Best Places to Work” Award Winner in 2019 and 2020 in recognition of our positive work environment and culture, as reported by employees. A focus on employee advancement and our ethos of respect are just some of the reasons why people love working here!
Skills
- Content Writing
- Editorial skils
- Written communication skill
- Technical Writing
- Copy writting skills
