System Support Specialist
Gaggle- Full Time
- Posted : 4 years ago
TELECOMMUTE LOCATION: Remote, Work From Anywhere
We are looking for a Senior Level Support Specialist to help customers implement Gaggle's cloud based services for school districts, other large customers, and also provide Tier III support to our Customer Service Team. This position is all about integrating systems and troubleshooting IT related issues with our customers and Gaggle's services. Also as Gaggle continues to grow our team is being tasked with building automation and scripting tools to help our teams internally be more efficient. This position will be an integral part in the development of those tools.
This is a customer facing role and requires good communication skills, both written and via phone.
Responsibilities and Duties- Monitor/Troubleshoot/Diagnose issues with Gaggle Services and their integration into 3rd party products
- Work with Customer Service to implement new services and help diagnose customer issues they bring to the SSE team
- Work with the other technical teams to resolve issues or aid in the setup of services internally
- Help identify issues where we are not being efficient and design solutions to fix the problems, not only for our team but other teams as well
- Improve our internal tools for automation to reduce any error caused by our team or other
- Migrate data from 3rd party systems or disk to Gaggle or to other systems (Office 365/Google/etc)
This is a work from home position but will require travel to the home office for two weeks out of the year.
Requirements:
- 3-5 years experience supporting mail systems such as G Suite, Office 365, Exchange, Groupwise, and others
- 3-5 years experience with scripting languages. Python and Bash are a must. Bonus points for Perl experience.
- 1-2 years experience AngularJS and nginx
- 1-2 years experience with Version control systems (git, cvs, etc..)
- High speed internet connection
Desired:
- Knowledge of firewalls, security solutions, and content filters. The best practices for implementation as well as the ability to troubleshoot them when trying to Integrate 3rd party products into them.
- 1-2 years experience with AWS and Docker
- Ability to create basic SQL statements
- Basic knowledge of troubleshooting a network infrastructure (servers, routers, switches, cabling, workstations, etc)
- Single Sign On protocols and it's implementations with external systems (Active Directory, ADFS, SAML, eDirectory)
Skills
- Python
- Software Development
- Computer programming
- GIT
- Pearl
- Docker
- communication skills
- G Suite
- Written communication skill
- AWS
- SQL
- Problem Solving
- Technical support
