Customer Service Rep - Work from Home
The Golf Warehouse, LLC- 12 - USD /Hour
- Full Time
- Posted : 4 years ago
POSITION SUMMARY:
The Customer Service Representatives work remotely in our Contact Center At-Home Agent program. This program requires At-Home Agents demonstrate work habits and performance that include being self-disciplined and customer focused providing outstanding customer service by professionally answering incoming calls and insuring that customer inquiries are resolved accurately, politely and promptly. In this role you’ll be empowered to solve problems independently and make decisions that you consider to be in the customer’s best interest.
The starting wage for this position is $12.00/hr. An additional $.50/hr will be paid for verified bilingual skills in English/Spanish following the training period.
A variety of full-time work schedules are available during business hours: Monday-Friday; 7am-11pm and Saturday-Sunday; 9:00am-5:30pm.
DUTIES/RESPONSIBILITIES:
·
Regular
and timely attendance
·
Deliver
world class customer service and build customer satisfaction and loyalty
·
Professional
communicate directly with customers via telephone and electronically
·
Resolves
customer inquiries, issues, and complaints effectively and timely, striving for
first-call resolution
·
Communicate
and coordinate with internal departments for resolution
·
Strike
a positive and cooperative tone with both customers and coworkers
·
Effectively
notate and document customer interactions and transactions
·
Complete
ongoing training to stay abreast of product, service and policy changes
·
Demonstrate
best judgment in the disbursement of adjustments and credits
·
Increase
the customer experience by providing information on new products and services
through up selling opportunities
·
Additional
duties/tasks as assigned by leadership
MINIMUM
QUALIFICATIONS:
·
Must
be equipped to handle unpleasant customers and should always resolve issues in
the best interest of both our customer and company
·
Ability
to work with customers in a courteous and professional manner
·
Stellar
verbal and written communication skills
·
Basic
to intermediate computer skills and keyboarding proficiency
·
Strong
problem solving skills
·
The
flexibility to work evenings, weekends, overtime, and other varied shifts as
assigned
·
Ability
to work independently, as well as a team member
·
At
least 18 years of age
·
Strong
working knowledge of Golf, Baseball, and/or Softball is a plus
·
Bilingual
or multi-lingual skills are a plus
KEY
PERFORMANCE MEASUREMENTS:
·
Commitment
level to creation of Raving Fans
·
Speed
and accuracy of process
·
Reliability
/ Attendance
·
Up-sells
PHYSICAL
REQUIREMENTS:
·
Must
be able to sit for the majority of a work day while viewing a computer screen
for an extended time period
·
Work
may be repetitive with little time between calls
REMOTE
WORK SITE REQUIREMENTS:
·
The
remote work site may be in an employee’s home or any other satellite location
within Wichita, KS and the surrounding area.
·
At-home
agents may be required to come into the office < 5% of the time as deemed
necessary.
·
For
security purposes a direct, wired connection to an internet service is
required, wireless internet cannot be utilized.
Skills
- English
- Customer Support
- Multi-Tasking
- CUSTOMER SERVICE
- Task Management
- Tele calling
- Written & Verbal Communication
