Tier 1 Call Center Representative - Remote
Systems Integration, Inc- Full Time
- Posted : 4 years ago
Job Description
Systems Integration, Inc. is immediately
hiring Tier 1 Call Center Representatives to begin work remotely from home on a
Department of Homeland Security (DHS) FEMA contract for a temporary period of
approximately 2-4 months. Representatives will serve as a direct point of
contact for individuals registering for federal assistance and seeking relief
program referrals via the call center. You will respond to inbound calls and
must have solid verbal, as well as strong typing skills to collect and provide
accurate data entry. Must be available to work between the hours of 6:00 am to
10:00 pm (EST), Monday-Friday.
Required Knowledge and Skills:
* Experience supporting government call
centers; particularly with DHS is preferred.
* Display excellent communication and
customer service skills and exhibit a high level of professionalism in all
communications, such as reading, writing, and speaking English or Spanish
fluently.
* Have knowledge and experience with personal
computers in a Microsoft Windows based environment.
* Must be a U.S. Citizen and 18 years of age
or older.
Qualified Candidates Will Be Required To:
* Conduct all calls with patience, tact, and
courtesy to determine needs, and provide instructions and/or referrals.
* Enter information into FEMA's Windows-based
computer database as required, while following instructions and conducting a
scripted interview.
* Provide phone number and agency referrals
as necessary for applicable secondary support organizations and other
assistance.
* Perform additional duties assigned based on
FEMA's level of support to the event.
Examples include but are not limited to:
Registration Intake (RI), Helpline (HL),
Transitional Sheltering Assistance (TSA), tracking donation offers from the
public, or COVID-19 related duties, as assigned.
* Participate in orientation and training
sessions related to work responsibilities and security protocols.
* Attend all scheduled shift meetings to
receive event specific information prior to beginning shift.
Skills
- MS Excel
- English
- Customer Support
- Fast-learner
- Multi-Tasking
- Positive Attitude
- CUSTOMER SERVICE
- Tele calling
- Managing Skills
- Written & Verbal Communication
- Organizing Skills
