Remote Job
Technical Support Specialist
Mixmax
- Full Time
- Posted : 4 years ago
TELECOMMUTE LOCATION: Remote: Eurpoe , Middle East , Africa
Exciting news! We just hit $10 million in annual revenue, and are looking for our first Technical Support Specialist in EMEA to help delight our growing customer base and help them solve technical problems. As our first Support Specialist in the region, you’ll also partner with our team in North America and elsewhere to diagnose customer issues, reproduce bugs, and improve our customer experience worldwide.
At Mixmax, our vision is a world without busywork. Since our launch in 2015, Mixmax has become the product of choice for over 10,000 Sales and Customer Success teams to eliminate and automate repetitive work. This means more time to focus on what matters: engaging and serving the needs of customers.
We’re extraordinarily proud of the company we’ve built. We’re a driven, passionate, responsible group that values personal and professional growth equally. We take care of ourselves, our families, our customers, and one another. We believe in sustainable and diverse approaches to work and life, because optimizing for the long-term is the best path to success.
Our company is distributed, with remote team members worldwide. We offer competitive salaries, meaningful equity, and generous benefits. And you get to work on a product people absolutely love!
Responsibilities and Duties Within three months, you’ll:
- Dive into the Mixmax product and solutions to learn how they all work together
- Own your place in our support queue, answering all questions from customers during your active hours
- Work with your technical support colleagues to solve more complex customer issues
Within six months, you’ll:
- Become a Mixmax product expert, answering all customer inquiries on your own
- Work with our engineers to reproduce bugs and solve interesting problems
- Take ownership of portions of our customer documentation to make sure it’s of top quality and up to date
REQUIREMENTS:
- Available to work during the
core hours of 9 am-5 pm CEST Monday-Friday (12-8 am, US Pacific time).
Flexible to occasionally shift work hours later in the day e.g., until 7
pm CEST / 10 am US Pacific Time.
- Occasionally, we’ll ask you to
have the flexibility to participate in company-wide activities outside of your
normal hours. During the first 3 months for training purposes, we’ll
require you to shift your hours to overlap with other team members ending
your workday at 11 am Pacific Time.
- 2-4 years of experience in
technical support, working directly with customers to solve technical
problems
- Comfortable testing solutions
and resolving issues when other team members are not available
- Fluent in written and spoken
English, and comfortable dealing with English-speaking customers
- Experience supporting SaaS
tools
- Experience and past success in
a remote position, preferably including working with team members in North
America
- Experience with Salesforce a
plus
- Comfortable with ambiguity and
pitching in with other projects as needed
At Mixmax, we know that nobody’s perfect, and that no one ever matches 100% with a job description. That’s okay–we’re human after all! Diversity and inclusion are core to our culture, and we’re actively committed to building a more inclusive and open workplace. No matter your background or how you identify, if you’re excited about this role, please apply today!
Skills
- SaaS
- English
- communication skills
- Testing
- Customer Support
- Problem Solving
- Customer Service
- Technical support
- Sales Force