Remote Job
If you’re in the US, we pay 50% of your medical, dental & vision coverage, including partners and children.
About the Process
Customer Success Account Manager
Float- Posted : 3 years ago
Headquarters: New York
URL: http://float.com
About the Role
We are looking to hire a remote Account Manager located in Europe or the UK (GMT to GMT +2) to help first-time users become customers. You will join our Account Management team to respond to inbound requests via our email drip campaigns and support channels, all managed within our Intercom CRM platform. While most of your communication will be written, we’ve learned that 1-1 online demos can really help teams when they’re starting out, and you’ll be aiming to schedule these regularly throughout your day.
You will take full ownership of customer accounts in your allocated time zone and develop a deep understanding of Float to determine the best methods for converting, onboarding and expanding customers. You’ll build relationships with our customers and share your knowledge with the team. Other activities include helping teams with billing changes, troubleshooting bugs, tracking feature requests and completing customer RFPs as requested. Through all of this, you’ll have a stellar engineering team to help support the tricky technical stuff.
Fortunately, we have a product that our customers love so a large part of your job is about being a great listener: understanding the customer problem and figuring out how Float can best solve it. We’re out to build the company we’ve always wanted to work for and expect every team member to contribute to making Float a better place. You’ll chat regularly with your team via Slack and meet weekly over Zoom.
Requirements
Requirements
We’re looking for someone with experience managing customer relationships in a Customer Success team for an online B2B service. Perhaps you’re currently working for a larger team and looking to have a greater impact on a smaller, growing team.
You must be able to provide online support during the hours of 9am - 5pm GMT, suited to someone based in the UK or regions in Europe (GMT +2). We’re otherwise flexible about your location and how you structure your day to respond to our customers effectively. You’re an excellent communicator, fluent in English, multilingual in French or German is a bonus. You thrive in customer-centric environments - you get energy from chatting with customers and delivering engaging demonstrations. We expect once you’re ramped up, to be scheduling up to 8 online meets a day.
As our team members are in many different time zones, we rely on clear, concise, asynchronous written communication. This is one of your strengths, and it should be evident in your application.
Benefits
The salary range for this role is US $75k-$89k. Compensation is benchmarked using 50th percentile San Francisco market salaries, with a cost-of-living index applied to your location. We assess your level during the interview process. If you are outside the US, you’ll be hired as a Contractor.
We have a range of expanding and improving perks that you’ll have access to including:
- Home office expense budget: We help you kickstart or upgrade your home office setup.
- Co-working expense budget: A budget for when you'd like to work out of home.
- Annual team meetup: We get together as a full team every year, the last two were in Athens and Lisbon. We will continue this tradition when the time is right.
- Care for your community. Two days a year for you to support with your time, or donate with your wage, for a local charity of your choosing.
- Team liquidity pool: Rewarding our team if there's ever an exit
If you’re in the US, we pay 50% of your medical, dental & vision coverage, including partners and children.
We encourage people of different locations, backgrounds and perspectives.
About the Process
Applications close on Friday, 26th February. We will be in touch with eligible candidates starting the 10th of February with a view to secure a start-date to kick off in March. For more information on our interview process and what it’s like to join our global team, visit our Float careers page.
For the best advice on submitting a successful application, check out our CEO’s post on top tips for applying for a role at Float.
We appreciate the time and energy that goes into crafting a job application, unfortunately, we are unable to provide individual feedback during the application stage due to the volume of applications we receive.
Skills
- account manager
- customer service
