Technical Account Manager
Science 37- Full Time
- Posted : 3 years ago
TELECOMMUTE LOCATION - REMOTE, WORK FROM HOME
ABOUT Science37
Science 37 is accelerating the research and development of breakthrough biomedical treatments by bringing clinical trials to patients' homes. By leveraging the latest innovations in mobile technology, cloud services, telemedicine, and mass-engagement channels like Facebook and Google, we are breaking down traditional geographic barriers to patient trial participation while shortening the time needed to bring new treatments to the market. Backed by venture investors such as Glynn Capital, Google Ventures, Redmile Group, dRx Capital and Lux Capital, we are revolutionizing the clinical trial industry, one patient, at a time. To help us achieve our goal, we are seeking a Technical Account Manager eager to make an impact within a mission-driven organization.
We are looking for a Technical Account Manager to support existing and new sponsors, with the goal of increasing sponsor satisfaction by providing world-class support. A good Technical Account Manager is tech-savvy, analytical, and well organized. To be successful as a Technical Account Manager, you should have excellent technical skills and knowledge, strong project management skills, as well as interpersonal skills.
Responsibilities and Duties- Capturing and evaluating customer needs.
- Monitor support requests to identify any new and recurring issues.
- Recommend / funnel in requested changes to products.
- Providing technical support to customers.
- Answering product-related queries in a timely manner.
- Maintaining customer relationships and ensuring customer satisfaction.
- Providing reports to developers and stakeholders on product performance.
- Ensuring deliveries arrive on time and in a good condition.
- Tracking account metrics.
- Provide reports or read-outs to the product team of progress and conversations with sponsors.
- Analyze customers’ support requirements, identify areas where we can improve service.
- Track and provide communication to customers related to on-going requests
QUALIFICATIONS & SKILLS
Minimum Qualifications
- A Bachelor's degree in Computer Science or Engineering, or equivalent OTJ experience.
- 3+ years Experience in technical support and sales.
- Experience in cross-functional project management.
- Good technical and product knowledge.
- Excellent communication and interpersonal skills.
- Good critical thinking and problem-solving skills.
- Experience in life sciences, or more specifically clinical trials (either virtual or traditional)
Capabilities
- Ability to communicate in English (both verbal and written)
Science 37 values the well-being of its employees and aims to provide team members with everything they need to succeed.
Submit your resume to apply!
Skills
- Project Management
- Problem Solving
- Technical
- Interpersonal skills
- Accounting
- Account Management
- Critical Thinking
- Written & Verbal Communication
