Remote Job
Technical Support Specialist
HostPapa- fullTime
- Posted : 54 years ago
HostPapa Inc. is a leading web hosting and cloud services provider for small- to medium-sized businesses, with over half a million websites hosted worldwide.
One of Canada’s fastest-growing technology companies, HostPapa is based in Burlington, Ontario, but our workforce is almost entirely remote (even before COVID!), allowing us to hire the best and brightest talent from all corners of the world.
We are looking for someone with advanced cPanel web hosting and server administration experience to join our L2 support team. We want a person with knowledge of cPanel based migrations at scale, someone that continuously looks for smarter ways to accomplish tasks and naturally enjoys working with people.
Schedule - All on Eastern Time (Toronto):
- 10:00 AM - 7:00 PM
- 2:00 AM - 11:00 AM
- 7:00 PM - 4:00 AM
What you'll do:
- Solve customers technology issues and communicate with them via a ticketing system (email)
- Install, configure, maintain, and solve errors for content management systems including, WordPress, Drupal, Joomla, etc.
- Review email logs, determine why an error is happening, and solve it
- Troubleshoot why a website is slow or not loading
- Handle migrations from external providers to our servers
- Ensure the migrations are completed successfully with no errors or issues
- Work with cPanel scripts to tweak settings or fix accounts
- Provide customers with a “WOW!” experience
About you:
- Must have experience working in the web hosting industry
- Intimate knowledge of cPanel, how it works and how to fix errors with it
- Excellent SSH and command-line skills
- Ability to interpret email and weblogs
- Knowledge of DNS
- Knowledge of Mod_Security, PHP applications, Web Errors, Email Errors, CSF, CloudLinux, etc
- Driven to be the best and you have examples to prove it
What we offer:
- Work from anywhere - this is a remote opportunity
- A competitive salary that values you and your unique skill sets
- Career advancement & professional development opportunities to help you reach your full potential
- Flexible work arrangements to support work/life balance
