Remote Job
Technical and Customer Support Representative
Photobooth Supply Co.- $40.000 - $50.000
- fullTime
- Posted : 54 years ago
We build photobooths that make people money.
- 🚀Join a high growth startup with opportunities to solve problems in hardware, software, and customer success
- ⚙️ Work with top performers bonded together by our culture
- 📸 Share a common love for creativity and entrepreneurship
Goals
We call this position a "Success Champion."
Your mission as our Success Champion will consist of helping our photobooth owners succeed with their photobooths and our other products.
- Increase software adoption rate.
- Reduce incoming ticket count by 2% month over month.
Acts
- Understand and answer all customer support questions using your personable nature
- Educate your team members about products, while independently keeping your own technical know-how up to date
- Increase customer delight through extraordinary customer service
- Demonstrate empathy through verbal and written responses
- Monitor and respond to Facebook posts about technical support matters
- Lead customers towards the right products, upsell, and/or help schedule a call with our sales team
Preferred Experience
- Technical Support
- Customer Service
- Hubspot / Zendesk
- iOS
- macOS
- Windows
- Photography
What's in it for you?
- 🏥 Health Benefits
- 👴 401K for California Based Employees
- 📚 Education Stipend
- 💻 Ability to Work from Home
- 💰 Bonus Plan
- 🏝️ Annual Retreat
- 💼 Quarterly Financial Meetings
- 💪 Intimate Team
Like what you see?
Write us an eMail with...
- ✅ Your Resume
- ✅ Compensation Requirements
- ✅ A 60 Second Introduction Video
- ✅ Results of this personality test e.g. ENTJ, ENFJ, INTP, etc.
- ✅ Answer the following questions:
What are your career goals? Why did you apply to Photobooth Supply Co and why a Success Champion? What are your top 3 non-fiction books?
