Remote Job
SpotMe is the event management platform for B2B marketers. With over 2 million users and 400+ customers, G2 and Forrester say we are one of the key contenders in the space. Brands like SAP, Pfizer, and KPMG use SpotMe to drive demand, build connections and grow revenue. Our software powers virtual events, webinars, and hybrid meetings with apps, video, attendee engagement, and analytics.
Behind the magic stands a curious, diligent, and humble team with over 30 nationalities. A team that feels a deep pride in the work they do, a team that cares for each other, and a team that always chooses to play the next game.
Report to the VP Product.
Customer Education Manager (Europe or USA)
SpotMe- fullTime
- Posted : 2 years ago
Curious about the future of event marketing?
SpotMe is the event management platform for B2B marketers. With over 2 million users and 400+ customers, G2 and Forrester say we are one of the key contenders in the space. Brands like SAP, Pfizer, and KPMG use SpotMe to drive demand, build connections and grow revenue. Our software powers virtual events, webinars, and hybrid meetings with apps, video, attendee engagement, and analytics.
Behind the magic stands a curious, diligent, and humble team with over 30 nationalities. A team that feels a deep pride in the work they do, a team that cares for each other, and a team that always chooses to play the next game.
Mission
- Ensure the onboarding and training of our customers so they see the value of our platform from the first purchase through renewal and beyond.
- Build and grow the SpotMe Academy strategy accelerating the adoption by thoughtful, scalable, easy-to-use customer learning experiences.
Report to the VP Product.
Responsibilities
- Build and create a training and education strategy that enables our customers to ramp quickly and realize value from our product.
- Create (curriculum, script, videos), manage and implement content on our LMS platform
- Develop and implement training roadmaps in alignment with the product roadmap.
- Create and deliver training, develop training content, knowledge base articles, and guidance.
- Proactively analyze data, trends, and feedback to identify training needs, improve the learning experience and develop new offerings.
- Identify and report platform improvements or issues to the Product team.
- Define and drive metrics for adoption and efficiency of technical documentation and training.
Requirements
- 5+ years of experience in implementing and growing an education strategy in a SaaS environment.
- Previous experience with content development from scratch, instructional design, and e-learning for a B2B software company.
- Fully professional proficiency in English (native speaker)
- Excellent communication skills (written, oral, and presentation)
- A proven track of building cross-functional partnership and alignment
- Ability to quickly learn systems and transfer that knowledge into documentation and content.
- Ability to communicate technical concepts clearly and effectively, with a focus on storytelling and outcomes
- Knowledge in agile, product management, and design methodologies is preferred.
