DISCO

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Remote Job

Customer Support Engineer (Remote, USA/UK)

DISCO
  • Posted : 2 years ago

Headquarters: Los Angeles, California, United States
URL: https://disco.ac

At DISCO, we strongly believe in the uniqueness of thought, experience and perspective that can only be achieved through having an inclusive and diverse workforce. We strive to continue to make DISCO an incredible place to work by fostering a culture of inclusiveness, diversity, openness and collaboration. We value all different kinds of experience, so even if you feel you don't meet all of the necessary criteria for this position, we encourage you to apply.


About DISCO

Are you a motivated self-starter with a proven track record of delivering high-quality projects on time? We're looking for a Customer Support Engineer to join our international team and work on a rapidly growing platform serving music professionals, DISCO.

DISCO is the industry standard for managing, organising and sharing music and other media. We make music and media workflow fast, intuitive and simple, directly connecting people and their work to save time. Today we count UMG, Sony, Warner Music, Netflix, Amazon and Rockstar Games among our customers, and over 200,000 people interact with DISCO each month.


The Position

We are a remote-first company and our team is international, however ideally this position will be located in the US or UK. In this position, you will:
  • Troubleshoot issues reported by the support team or discovered internally to discover and then validate fixes, communicating with end-users in a courteous and professional manner along the way
  • Take initiative to independently discover bugs both manually and using monitoring/reporting/logging systems and automated tools to drive continuous product improvement
  • Clearly communicate feature requests and issues to the development team and liaise between customers, the product team and developers during delivery of fixes, improvements and features.
  • Maintain a backlog of roadblock issues and correctly identify which new reports fit into known issues. Assist with the prioritization of roadblocks and issues backlog.
  • Act as the primary customer point of contact for DISCO API ecosystem support.
Requirements

Ideally, you will have:
  • 3 years of direct customer-facing experience, preferably in an engineering support role
  • 3 years of experience in testing cloud SaaS applications and services
  • 1-2 years of professional experience working with code, either Python, React or JS 
  • Experience working in an Agile/Scrum development environment
  • Familiarity with cloud-based technologies, especially as they relate to API integration development and testing
  • Adaptability and a bootstrapping attitude. 
  • Agility and ability to adapt quickly to changing requirements and scope and priorities.


It would also be nice (but not essential) for you to have:
  • Hands-on experience with SQL, developing stored procedures, functions, views and triggers while validating and analyzing data integrity.
  • Familiarity with one or more of the following development languages: Python, JavaScript. Familiarity with React is a plus.
  • Experience with reviewing code (e.g. JavaScript, Python).
  • Previous experience working at a startup.

Benefits

At DISCO, our employees have told us what benefits mean the most to them, and we've listened. So as a DISCO employee, you will work remotely from home (or a co-working space) whilst being supported by a friendly and fun international team.

In addition, you will receive:
  • A competitive salary in a fast-growing startup
  • Office set-up allowance
  • Annual learning and development allowance
  • Four weeks paid vacation leave per year
  • Paid bank/public holidays as outlined in our Leave Policy
  • Two weeks paid sick leave per year
  • Paid Parental Leave
  • A company laptop
  • Monthly internet allowance/reimbursement
  • For US employees, health/vision/dental insurance contributions
  • The ability to work how you want. We're not heavy on rule books. Everyone is trusted to figure out the best way to work.
To apply for this incredible position, please submit your resume along with a cover letter. **


DISCO is an equal opportunity employer. In addition, we will provide reasonable accommodations for individuals who have disabilities. If you require any reasonable accommodation to participate in the application process, please note this in your cover letter and we will reach out to you.

Please note that we do not accept unsolicited resumes from recruitment agencies.

To apply: https://weworkremotely.com/remote-jobs/disco-customer-support-engineer-remote-usa-uk

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