Revenue Operations Specialist
Circle- Posted : 2 years ago
Headquarters: Brooklyn, NY
URL: https://circle.so/
Circle is building the modern community platform for every creator and brand in the world: think "Shopify for creator/brand-led communities". We make it really easy for creators and brands to bring their discussions, members, and content all into one place. Circle is a product-led company, with thousands of paying customers.
Our RevOps team is just getting started and already making an impact! We design, configure and build the systems and processes that enable our go-to-market and growth functions. As our Revenue Operations Specialist, your role is critical to the success of our Go-To-Market (GTM) teams as they engage new customers and develop revenue opportunities.
As Circle’s dedicated Revenue Operations Specialist, you will support our revenue teams by improving the efficiency and productivity of our GTM functions. We are looking for an individual who can bring experience in a scaling Revenue Operations team and can help build, maintain, and improve the GTMs tech stack.
This is a 100% remote role. We're now a fully remote team of 65 (and growing!) based in the U.S., Colombia, Portugal, India, Argentina, Slovenia, and other countries. We have a preference for candidates in U.S. time zones for this role due to the majority of customers being located in North America.
Check out our Careers page for more information about us.
Responsibilities
- Administer and maintain HubSpot, both sales and operations hub.
- Ensure our tech stack is fully optimized and provide support to all teams utilizing our sales and support tools.
- Troubleshoot technical issues and work with Product and Engineer teams to test and implement solutions.
- Support the development and launch of new processes, workflows, and automation that drive the efficiency of our GTM teams.
- Understand and communicate the user impact of improvements to our internal stakeholders.
- Work with teams in maintaining sales and customer success pipelines for accuracy and holistic data integrity.
- Partner with the management team on building and maintaining team reporting and dashboards.
- Proactively identify areas of processes improvement throughout the entire customer lifecycle.
- Improve reporting efficiency and accuracy through automation and optimization of reporting processes and data sources.
- Provide day-to-day operational support and internal customer service for Circle’s GTM teams as the acting subject matter expert for our systems and processes.
Who we're looking for
- 2+ years of experience working as an administrator within a CRM (HubSpot’s Sales and Operations hub preferred).
- Firm understanding of the entire customer lifecycle, and the impact of systems and tools at each stage.
- Experience with a large tech stack and technical ability to optimize systems integrations.
- A holistic thinker, able to manage multiple objectives/assignments while supporting initiatives across several cross-functional teams.
- Able to quickly grasp new concepts and work in a high-performing, fast-paced environment.
- Strong attention to detail.
- Excellent verbal and written communication skills.
- Self-starter; Highly analytical; capable of delivering on goals with minimal supervision.
- (Nice to have) Experience working with a GTM team and an understanding of processes and strategies needed to engage with potential customers .
- (Nice to have) Advanced with Microsoft Excel/Google Sheets.
- (Nice to have) Proficient in SQL, Javascript, and / or Python.
Skills
- javascript
- python
- sql
- shopify
- customer service
