Remote Parts Sales Associate
4 Rivers Equipment- Posted : 2 years ago
Remote Parts Sales Associate
Position Summary
As a Remote Parts Specialist you will be responsible for providing customers with accurate parts solutions as quickly and efficiently as possible over the phone. Prioritizing customer satisfaction is vital to this role, often times this can be a customer s first interaction with the company. Being patient, polite and customer centric is a must. This role is responsible for accuracy in sales transactions and for following up with customer inquiries. Remote Part Specialist need a genuine concern for customers in order to establish a partnership with the customer so that they rely on this role for all their parts needs and can trust they will be taken care of every time.
Benefits
Low Deductible Medical/Dental/Vision
401K and Roth IRA Option Available
401K Match & Profit Share
Life/AD&D
Online Continual Education, including John Deere University
Tuition Reimbursement
Sponsorship with John Deere Technician Program
Paid Time Off
Volunteer Time Off
Asset Investment
4Rivers Employee Discount/ ADP LifeMart Discounts
Customized Career Path
Company Summary
By partnering with 4Rivers Equipment you become part of a John Deere Award Winning team. 4Rivers Equipment is built with positive attitudes and partner-like integrity. With over 400 employees in 17 locations from Cheyenne, WY down to El Paso, TX, we can offer the opportunity to grow yourself and your John Deere career while keeping a fun and team-oriented work environment. Here at 4Rivers Equipment our mission is to improve the lives of our customer, business partners, and employees. That's being, "Your Working Partner."
Essential Duties
- Provide outstanding customer service, ensuring that all customers have a positive dealership experience
- Quickly answer phone calls in professional manner for multiple parts departments
- Identify customer needs by asking questions and listening
- Assist customers in identifying and purchasing parts, provide recommendations
- Utilize John Deere parts catalogs for agricultural and industrial equipment as well as miscellaneous online part catalogs for allied suppliers
- Fulfill customer orders online and over the phone, following company procedures
- Communicate both internally and externally with professionalism
- Follow up on orders to ensure timely delivery of parts to customers
- Cooperate with team to reach goals and maintain organization through the department
- Keep work area neat, clean, and organized
- Maintain knowledge of all active promotions in order to increase customer awareness
- Conduct business while maintaining the company Core Values
Education and Qualifications
- High school diploma or GED
- Ability to self-manage and handle fast paced call volume
- Excellent verbal communication skills
- Strong written communication skills
- Intermediate computer skills and math skills
- Parts experience required, knowledge of agricultural and/or industrial equipment
- Extensive experience in John Deere parts catalog look-up preferred
Rate of pay commensurate with knowledge, experience, ability and location.
4Rivers is an Equal Opportunity Employer.
Skills
- customer service
