Customer Success Associate
LeadSimple, Inc.- Posted : 2 years ago
Headquarters: Washington State, U.S.A.
URL: https://www.leadsimple.com/careers
🚀 Want to join a team of A-players in an exciting, high-growth, entrepreneurial environment?
We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.
The long version of our story: Back when web 2.0 was a thing (get off my lawn!) LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market is hungry and has responded aggressively to our new direction, so we’re doubling down and taking the gloves off.
Customer Success Associate (CSA): The CSA is the keeper of the customer at LeadSimple. They know the ins and outs of the product and are excellent communicators. They turn problems into opportunities and leave customers feeling satisfied that they got the best possible outcome in any situation.
Expectations for your first 90 days:
- Track & surface common customer requests & feedback
- Communicate crisply
- Maintain a high degree of of customer satisfaction
- Demonstrate ability to embrace new technology
- Learn quickly
- Be proactive
A day in the life of…
- Track customer requests and effectively communicate the details to our internal teams
- Manage performance metrics for response times within standard
- Resolve customer issues efficiently and communicate in a clear and concise manner
- Demonstrate clear knowledge of our product to clients
- Continuously update educational resources documentation
- Recommend service and product enhancement by providing actionable insights
- Collaborate and provide value in team meetings
- Develop skills necessary to manage a high volume of client implementation projects
- Consult with and build custom software solutions for our clients
Benefits:
- Monthly Friday Free Day
- Company Holidays
- Additional Paid Time Off
- Monthly Healthcare Allowance
- Yearly Vacation Allowance
- Fun and relaxed work environment with smart, caring people
- Location independence (within a few hours of Pacific Standard Timezone)
- Mission driven company and values-based culture
Please only apply if you:
- Embrace new technology
- Learn fast and aggressively seek out new knowledge
- Have a deep commitment to customer satisfaction
- Communicate crisply in English (verbal and written)
- Proactively seek solutions
- Own the outcome
- Bring an optimistic “can do” attitude
- Seek out feedback for self-improvement
- Supply your own internet and smart phone
- Have B2B SaaS experience (preferred)
Skills
- lead generation
