Customer Care Specialist
Ameris Bank- Posted : one year ago
Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.
Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.
The Customer Care Specialist provides prompt, efficient, accurate and professional service to customers and prospective customers with a focus on customer retention and satisfaction. The position assists consumer and commercial customers with account information, problems, concerns, account maintenance and general questions. The Customer Care Specialist I handles service needs while demonstrating the Ameris Vision, Purpose, Expectations and Values. Other projects and duties as assigned.
Essential Functions, Duties, and Responsibilities:
- Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities.
- Provides prompt, professional customer service to customers and prospective customers utilizing proper etiquette in all communications.
- Researches and answers customer inquiries and fulfills service requests.
- Maintains knowledge of banking products, programs, services and promotions.
- Works to understand the root causes of customer service issues. Identifies and implements resolutions for routine issues involving supervisors on more complex issues.
- Delivers world-class service to every caller in multiple queues ensuring customer retention and satisfaction.
- Handles account service and maintenance requests efficiently and accurately.
- Maintains accurate call documentation.
- Identifies customer needs and offers appropriate bank products and services to customers.
- Other duties as assigned.
Required Knowledge, Skills and Competencies:
- Computer and Microsoft Office proficiency.
- Able to effectively and persuasively express self, using language and grammar in a professional manner.
- Able to plan, organize and prioritize tasks.
- Highly motivated team-player with ability to develop and maintain collaborative relationships.
- Able to analyze and record detailed information.
- Thorough knowledge of banking policies, procedures, products and services.
- Demonstrated commitment to quality customer service and ability to meet or exceed service goals.
- Able to provide a high level of interactive service to others, building relationships and addressing identified needs.
- Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations.
Industry and Work Experience:
- 1 or more years of customer service or call center experience preferred
- 1 or more years of experience in financial services or a related industry preferred
Academic:
- High school diploma or GED required
Disclaimer:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
Skills
- express
- customer service
- call center
- Bilingual
- Spanish
