Sales Enablement & Operations Manager

• Posted : one year ago

WHO WE ARE:

Sounding Board is the first Leader Development Platform designed to bridge the leadership gap. Aligned with behavioral science-backed leadership development, our platform delivers unparalleled flexibility and measurable impact in leadership coaching engagements. With group coaching and virtual 1:1 engagements, talent leaders can use our industry-leading Leader Development Platform and managed network of world-class, certified coaches to reduce administrative burden while developing leaders at scale.

Our customers include large scale enterprises like Intel, Conagra, Mozilla, Dropbox and Cloudera, and high growth companies across every industry such as Chime, Plaid, Zoom and UserTesting. When companies partner with us, they see increases in promotion, retention, and development of critical leadership skills in their participating employees.

WHY SOUNDING BOARD?

Sounding Board is a great company. Literally, we are a certified Great Place to Work! In 2022, we also earned Fortune’s Best Small Workplace award. If you like data — and we do — you may be interested to know that 95 percent of our workforce said that management shows appreciation for good work and extra effort. So, if culture matters to you, and you’re looking for a collaborative work environment that encourages you to do your best work, please consider joining us!

• We’re a mission-driven company creating the next generation of leaders

• We’re an exciting, hyper growth organization led by two experienced, entrepreneurial female founders

• We offer a competitive compensation package, including company equity

• We offer medical, dental, and vision coverage for employees and dependents 100% paid by the company

• We offer basic life insurance coverage

• We offer voluntary life, AD&D, short- and long-term disability coverage

• We offer a generous paid company holiday schedule, as well as flexible PTO

• We offer a fully remote work environment

• We are a passionate, diverse, and inclusive team

• We offer a leadership coaching and wellness benefit
  
  

WHAT IS THE OPPORTUNITY?

Are you passionate about learning and driving increased sales effectiveness? Do you aspire to have a profound impact on employees and customers? We are looking for a talented Sales Enablement & Operations Specialist who is passionate about developing front-line team members to be incredibly effective consultative sales agents.

Our vision for consultative selling is to create a deep understanding of empathy for our customers, create value, and consistently deliver the right solution for each customer's needs. We are looking for someone who can help us instill both quality and learning best practices across multiple sales teams. You will work across our Customer Experience, Sales & Inside Sales teams to deliver training and use coaching methodologies to elevate the quality of sales effectiveness. You will help to optimize metrics used for measuring success, reducing ramp time, and accelerate team effectiveness.

Additional Sales Enablement & Operations responsibilities include, but are not limited to:

• The Sales Enablement & Operations Specialist is a hybrid learning facilitator, sales coach and mentor

• Conducts end-to-end training to drive sales effectiveness and optimize sales rep ramp time

• Build and facilitates strategic sales methodology workshops to develop leadership skill sets and capabilities

• Provides sales and performance coaching, mentoring, and informal leadership to other trainers, front line leaders and managers

• Quickly builds credibility to effectively partner with executive level leaders to prepare them to teach/coach

• Operates with minimal supervision and direction

• Effectively works within own organization and across business and functional units to provide deliverables

  • Collaborates with team members and cross functional teams

  • Communicates effectively based on target audience

  • Follows through and keeps team members informed/updated

• Delivers training to the Sales organization showing how Sounding Board’s products bring value to customers across different roles and industries

• Delivers the full lifecycle of training, from the new hire onboarding program, product releases, continuing education training, to post-training ad hoc support.

• Executes training in diverse formats to support different learning styles, e.g. in-person hands-on product demonstrations, virtual presentations, self-service recorded videos, guided role-plays.

• Conducts continuous learning events including side-by-side observations, coaching sessions (for staff and managers) to align to and increase sales process and effectiveness.

• Evaluates, measures, collects, and tracks training effectiveness data and performance metrics for purposes of continuous improvement to curriculum.

• Provides input about what training materials, tools, and infrastructure are needed in order to accelerate the success of the Sales organization.

• Uses up-to-date knowledge and skills associated with the content being delivered and often acts as a subject matter expert in the technical/functional.

• Ensures Sales readiness through feedback and coaching. Support training as needed for front-line teams on sales/new systems/process rollout

• Facilitates the operationalization of the Go To Market strategy

• Supports the design of a sales learning curriculum

• Demonstrates the ability to administrate CRM to effectively capture desired metrics

• Designs the demand and lead generation funnels to accurately measure deal cycles

• Evolves and enhances metrics so leadership can accurately measure success against specific KPIs

• Partners closely with Marketing to ensure metrics align with sales/rev ops
  
  

WHAT QUALIFICATIONS & SKILLS ARE REQUIRED?

• A passion for continuous learning and development.

  • The initiative and resourcefulness to learn new products and industries quickly and effectively on your own.

• Superb people skills.

  • Ability to motivate and influence people who do not report directly to you.

  • Ability to collaborate well with people across different functions, geographies, and levels.

  • Experience in Coaching and Mentoring people.

• A knack for explaining complex concepts and dense information in a clear, succinct, and concrete way.

  • Ability to tailor your communication to fit your audience's background.

• The ability to bring out the best in others, and help them learn, grow, and succeed. Skill in giving feedback in a constructive, effective way.

• A positive attitude, high energy level, and initiative to thrive in a fast-paced, dynamic, entrepreneurial environment.

• Thrives on change and has an infectious 'can do' attitude.

  • Demonstrated ability to excel within an environment of change, and gets going with little to no direction.

• Self-motivated, tenacious and balanced individual who brings 'can do' motivations to work every day

• Ability to act as a change agent to champion change and innovation, someone who embraces change as we are constantly evolving and improving how we work

• Previous experience with Learning & Development, HR, Coaching, SaaS
  
  

WHAT EXPERIENCE DO I NEED?

• Minimum of 5+ years professional working experience. Prior Sales Enablement experience, extensive knowledge of the industry, Learning and Development expertise, and experience training people on using and/or selling enterprise market data or software.

• Bachelor's in Business, Communications, or Education or related field, or equivalent relevant experience. Advanced degree a plus

• Experience as a sales and team leader

• Experience leading change initiatives

• Experience identifying and managing complex group dynamics and react real time to changes in content and/or processes

• Advanced facilitation skills, including skills to open, narrow and close large group discussions, manage dialogue between executive level leaders and participants. Sales experience a requirement.

• Strong presentation skills. The ability to own the room confidently and hold people's attention. Skill in facilitating and moderating interactive and informative discussions.

• Experience influencing and coaching others to higher performance to deliver results

Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment visas at this time.

It is the policy of Sounding Board, Inc to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

Skills

• operations management
• lead generation
• customer experience
• javascript
• react