ServiceNow Administrator

• Posted : one year ago

Avertium is the security partner that companies turn to for end-to-end Cybersecurity solutions that attack the chaos of the cybersecurity landscape with context. By fusing together human expertise and a business-first mindset with the right combination of technology and threat intelligence, Avertium delivers a more comprehensive, more programmatic approach to cybersecurity - one that drives action on the ground and influence in the boardroom. That's why over 1,200 mid-market and enterprise-level organizations across 15 industries turn to Avertium when they want to be more efficient, more effective, and more resilient when waging today's cyber war. Show no weakness.®

The ServiceNow Administrator provides configuration and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting, and third-party software integrations.

Responsibilities:

• Under general direction, independently develops, maintains, and extends a stable production, development and testing middleware infrastructure while extending the functionality and enabling developers to use it via mentoring and formal training.
• Ability to build ServiceNow Reports, dashboards, and homepage
• Develop clear and concise technical & process documentation
• Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption
• Service operations and escalated support, assisting in the management of our ServiceNow service, including core configuration, user administration, core application administration and service administration and upgrades
• Investigate technical solutions and coordinate with support teams to validate accuracy of the online support documentation
• Collaborate with team members to look for ways to continuously improve our enterprise platform related processes
• Work with team members, internal customers, and external vendors to design, configure, test, document, and deploy system changes to the environment
• Software Asset Management experience in context of the ServiceNow platform
• Be the primary resource for ensuring system health
• Provide technical insight in designing and supporting ServiceNow while aligning to Service Management standard methodologies
• Configure, customize, script, and develop the ServiceNow platform
• Gather specifications from service owners, document requirements, and deliver product releases to meet business needs
• Build workflows from service owner requirements including requests, request items and tasks
• Design and build integrations and process automation using ServiceNow Orchestration
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Qualifications:

• 3+ years of ServiceNow development, configuration, and administration experience
• Bachelor’s Degree in related field and /or 5+ years of experience in IT Operations
• Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTP, JSON), PowerShell, SaaS applications, network operations (networks, protocols, and email [SMTP, POP3])
• Strong knowledge of ITIL methodologies, ITSM concepts, enterprise IT architecture, relational databases
• Experience with Professional Service Delivery
• Experience with Managed Services
• Experience with Service Portal
• Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment
• Experience documenting code and system processes and procedures in a clear manner
• High client service ethic and a proven record in delivering exemplary client satisfaction to team
• Strong technical aptitude and understanding, including ability to quickly learn new applications
• ServiceNow Administration: greater than 3 years (Required)
  
  

In addition to a career in the challenging world of cyber security, Avertium offers competitive salaries, full benefits, unlimited paid time off, participation in 401(k), and opportunities for professional growth and development. We offer the opportunity to work with cutting-edge security technologies in a stimulating work environment.

Avertium provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Skills

• front end
• java
• architecture
• ajax
• cyber security