Remote Job
Customer Support Specialist
QuoteMachine- 3000 - 5000 USD per Month
- Full Time
- Posted : one year ago
About Quotemachine:
Created by a team of successful startup leaders, QuoteMachine empowers retailers to handle complex retail sales at scale while providing an outstanding buyer experience.
QuoteMachine offers a new way of selling powered by interactive and transactional microsites all along the selling process to never lose touch with the customer from the first interaction to the last payment installment.
We support hundreds of Retail stores around the world. They are usually high-end retailers providing unique products and services (Furniture stores, Specialized hardware stores, Swimming-Pool and Spa stores, Bike shops, etc.).
We’re growing quickly in a fast-changing environment: We partner with the biggest companies in the Retail Software industry and are supported by investors from Canada, Europe, and the USA.
Our mission is to bring humanity back to digital commerce.
About the role:
We are looking for a collaborative, performance-driven, and solution-oriented person.
The job will require an implication into the entire customer journey, to assist with sales, to supporting and helping existing customers to grow. The ability to communicate effectively in French and English is essential for this job.
This position can be in Montreal, hybrid, or fully remote.
Your mission:
- Onboard customers
- Respond to incoming support tickets through chat, email, phone or partner channels
- Troubleshoot client issues in a timely manner
- Collaborate and assist with other departments to document and maintain support guides and tools for client self-serve options
- Create, review and publish support articles
- Working on individual projects to help improve program service capabilities and identify friction points in customer journey
Requirements:
- Minimum 2 years experience in Tier 1 or Tier 2 Support.
- Experience in a relevant environment (e.g. Customer Support, SaaS Software, Solution-sales, Technology-related environment)
- Excellent customer service and communication skills, including strong listening, verbal and written communication
- Fluency in French and English (verbal and written)
- University or College degree
- Ability to work morning shifts, afternoon shifts and weekends.
Assets:
- Familiarity with Jira, Intercom, HubSpot, Grasshopper and Google Workspaces will be considered an asset.
- Practical experience in retail
- Knowledge of retail POS software (Lightspeed, Vend, Quickbooks, Square, Shopify)
- Basic understanding of accounting and billing rules
- Knowledge of a third language.
Benefits:
- Fast-track your career as an early member of a successful software startup
- Competitive salary + commission structure
- Stock option plan
- 3 weeks paid vacation/year + 5 personal days
- Excellent health and dental insurance, with copay covered by employer
- Public transit + bike sharing passes (Montreal only)
Skills
- Customer Support
- SaaS
- Sales
- Software support
