Remote Job
Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates’ pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.
Member Experience Content Specialist
Oura- fullTime
- Posted : one year ago
Our mission at Oura is empowering every individual to own their inner potential. Our award-winning products, the Oura Ring and its accompanying app, helps our global community gain a deeper understanding of their health, lifestyle, and sleep quality, which we believe are foundational to living a healthy, fulfilled life.
We are looking for a Content Specialist for the Member Experience (MX) team. You’ll work closely with other Member Experience team members to plan and create content that will support the Oura consumers and enable the MX team to deliver consistent and outstanding customer experiences.
You’ll be based out of our SF office or remote within the U.S.
What you will do:
- Create and update MX content across multiple channels (Help Center articles, macros/canned responses, internal knowledge bases) on a regular basis
- Create copy that is informative, engaging, audience-appropriate and strategically delivered to support our customers along their journey with Oura
- Ensure content supports our brand standards, style guidelines, and legal and compliance requirements
- Learn about our customers, and Identify gaps and opportunities to improve MX content
- Work with appropriate teams to localize materials as needed
- Continually gather feedback from internal stakeholders to help inform, update, and maintain MX content
- Perform regular competitor analysis to inform and improve Oura’s MX content approach
Requirements
We would love to have you on our team, if you have:
- 4+ years experience in a similar content role
- Excellent communication skills, both written and verbal (technical writing a plus)
- Familiarity with tools and systems related to content management
- Experience in building relationships with cross-functional teams
- Solid grasp of key metrics related to successful customer support
- Ability to break down complicated concepts into simple, easy-to-understand content
- Exceptional attention to detail, outstanding time management, and organization skills
- Ability to remain calm and effective under pressure
- Experience using Zendesk, Slack, Asana, Google Workspace (G Suite) preferred
- BA/BS degree preferred
Benefits
At Oura, we care about you and your wellbeing. Everyone here at Oura has a ring of their own and are continually looking to improve their health and add to our benefits.
What we offer
- Competitive salary and equity
- Health, dental, and vision insurance
- Wellness benefits
- Flexible working hours + work-life balance
- An Oura Ring of your own
- Beautiful workspace in San Francisco
- 20 days of PTO
- Amazing culture of collaborative and passionate coworkers
Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates’ pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.
- Region 1 $80,000 - $86,000
- Region 2 $76,000 - $81,700
- Region 3 $72,000 - $77,400
- Region 4 $68,000 - $73,100
A recruiter can determine your zones/tiers based on your US location.
Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.
