We are looking to hire a Marketing Cloud Development Manager to join the Scaled Marketing Services team within our Advertising Business Marketing team. The Marketing Cloud Development Manager will focus on building and optimizing our Marketing CRM so that we can convert, retain, and grow our SMB advertisers!
You will build best practices for our data management and cleanliness, how we evaluate and integrate third-party tools, and segment our database. You will support the creation of triggers, complex list segmentation, and a robust testing and optimization plan. This position reports to the Associate Director of CRM and Sales Enablement.
What you'll do
Facilitate the expansion of Spotify Advertising’s marketing CRM and how it connects with our sales CRM and other data sources
Develop and scale a segmentation plan that allows colleagues across Spotify Advertising to effectively run marketing campaigns
Create and maintain data extensions for marketing automation needs across multiple customer types and teams
Maintain users, profiles, roles, and permissions that keep our data secure
Build and expand our technical approach to audience segmentation bringing our business strategy to life in our systems
Join data sources with SQL or other methods to support marketing managers’ needs to create complex campaigns based on data in multiple sources
Use innovative methods to expand our use of Amp-script and HTML throughout our email marketing platform to help scale our campaign capabilities
Document all system processes and training guides as needed
Leverage data-driven insights to advise and optimize the customer journeys, lists, and targeting strategies we enhance within our CRM
Create robust testing plans for the team to follow when launching new marketing campaigns
Establish technical standard methodologies for how we use our Marketing CRM across the Spotify Advertising business
Collaborate cross-functionally with CRM, Product Marketing, Product, Sales, Support, and Engineering, and other teams across Spotify Advertising
Own quarterly meetings with marketing managers to share insights on best and worst-performing segments and practices
Demonstrate strong data visualization skills and effectively communicate performance and business impact to the broader business leads and teams
Who you are
You have 5+ years of experience and are a certified Salesforce Marketing Cloud Administrator
You are a Marketing Cloud power user and stay up to date on the features and trends of the Salesforce ecosystem
You love to solve complex business problems and are interested in how systems operate and integrate together
Relevant experience coding Amp-script and HTML emails for global companies across different buyer stages
You’ve stitched together data from different programs and know SQL inside and out
You’re an expert in how to develop and build robust testing frameworks to ensure the complex technical solutions you’ve built work as expected
You believe in the power of digital marketing and are passionate about the ability of CRM and digital engagement to create lasting customer relationships with SMBs
You have proven analytical ability to use data to inform insights, formulate recommendations, and deliver useful solutions and reports that are easy to consume
Bonus points if you can write python or javascript
Where you'll be
We are a distributed workforce enabling our band members to find a work mode that is best for them.
Where in the world? For this role, it can be within North America, and we operate within Eastern time zone hours.
Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here.