Remote Job
Customer Service Representative
Recruit Action inc.- 21.02 - 21.02 USD per Hour
- Full Time
- Posted : one year ago
We are currently looking for 34 Customer Service Representatives (no sales) for one of our clients located in Cape Breton. If you are the right one for us, you will have very good communication skills you will have outstanding customer service skills and the ability to multi-task. You will also have strong organization skills and the ability to work in a fast-paced, team environment.
What Is In It For You
- Salary: $21.02/h
- 100% remote position or hybrid two days a week in the office
- A full paid training
- 6 month contract with possibility of extension or permanency
- Full time between Monday to Friday, on rotation 9 am and 9 pm AST
- Our client is in the TOP 100 Employers in Canada.
- Dynamic and professional environment.
- High School Diploma is required
- Previous Customer Service experience and Punctuality and Attendance is critical
- Great attitude and high energy
- Always looking for ways to enhance the customer’s experience
- Have a desire to make a difference in a customer’s experience
- A desire to learn and grow in a dynamic global company and technical knowledge
- Navigation of software and multiple applications
- Attention to Detail et effective Listening Skills
- Ability to understand questions and/or to probe for additional information or clarification to gain understanding
- Questioning and Innovating
- Ability to multitask and ability to learn and apply new knowledge
- Able to work in a very structured environment and teamwork and collaboration
- Ability to work in a fast-paced environment
- Able to accept regular coaching feedback and apply improvements suggested
- Handling of inquiries by phone from our customers
- Providing an outstanding customer experience, accurately and professionally
- Provide comprehensive information to callers, resolving most queries on the first call by researching information on resource systems
- Meeting productivity and quality objectives established by the department as well as Customer Experience Call Audits
Skills
- Communication
- Customer Service Representatives
- CUSTOMER SERVICE
- Customer Experience
- Coaching
