DFS Customer Success Associate (Evenings / Nights)
Sleeper- 35000 - 47000 USD per Year
- Full Time
- Posted : 12 months ago
About
Sleeper:
Sleeper
is a sports-focused games platform with messaging at its core. We are a young
and energetic company, fueled by a passion for sports and a drive for
innovation. Our mission is to create a digital playground for sports fans and
their friends to hang out. We bring people together over sports. Currently, we
are looking for highly motivated customer support associates to join our
Customer Success team.
Join our team:
The customer support role at Sleeper is the heartbeat of the company. You
will play a key role in supporting and nurturing our user relationships, by
collecting the voice of the customer and funneling feedback to appropriate
channels.
You will join a small, but passionate team that acts as the front-line to our
users, and help with user onboarding, resolve bug and usability issues, and collect
and prioritize product and feature requests.
Successful candidates for this job are skilled problem-solvers who are adept at
asking questions to help understand intent of user feedback, isolate the root
causes of bugs, convey key product and feature priorities back to Sleeper’s
product team. In addition, a high degree of empathy and customer-centric
personality is required for the role.
Sleeper Picks:
On the customer support team, you will focus specifically on
the Sleeper Picks product.
Sleeper Picks is a lighter, more simplified variant of traditional Daily
Fantasy Sports (“DFS”), offering up a faster-paced version of DFS gameplay.
Whereas traditional DFS is oftentimes associated with the time-intensive
processes of drafting and managing of salary caps, Sleeper Picks places
emphasis on quick-and-easy player selections and performance predictions –
ultimately enhancing the user experience for a DFS offering with broad appeal
across a wider demographic.
What you’ll do as a Customer Success Associate:
- Provide exceptional customer
service while demonstrating product and industry knowledge, communicating
with our users across several channels – email, chat, and social media
- Respond to user complaints,
requests, and inquiries in a professional and timely manner, practicing
conflict resolution abilities and effective communication skills
- Assist Regulatory
Operations, Compliance, and other internal teams with ad hoc requests and
additional fraud reviews as needed
- Support the
interdepartmental (Operations, Fraud) needs as it pertains to user
interactions and our DFS product
- Review player deposit and
withdrawal transactions for potential fraud to ensure accounts are
correctly maintained
What
you’ll bring to the table:
- Excellent verbal and written
communication skills to communicate and collaborate across multiple
departments and our users
- Ability to work weeknights
and weekends due to varying shifts, which includes 5 days of work with 2
days off is required – 5 day weekly availability covering 40 hours per week.
Must be able to work Tuesday - Saturday, starting at 3PM PST
- Holiday and big game day
availabilities across sports
Sleeper believes in fair and equitable pay. Certain locations in the
United States require job postings to include a reasonable estimate of the base
salary range and/or a general description of benefits and other compensation
applicable to the role. For this role in those locations, the base salary range
for new hires is:
Annualized Base Pay Range: 35k-47k
Skills
- Communication
- Customer Success
- Customer Support
- Customer Onboarding
- Written communication skill
