Lead Product Designer - Canada, Remote
Carewell- 5000 - 6000 USD per Month
- Full Time
- Posted : 12 months ago
Are you a data-driven problem solver who is passionate about making a difference in the lives of others while contributing to a successful business? Join Carewell and be a part of a team that creates impactful solutions for caregivers and their unique challenges. We're looking for hardworking individuals committed to raising the bar and striving for impact, scalability, and simplicity. Build your career with Carewell, a category-defining business dedicated to making caregiving easier.
The Importance of hiring an Lead Product Designer, Storefront
As Lead Product Designer for Carewell.com, you will
be responsible for defining and scaling our ecommerce design initiatives with a
focus on digital accessibility, customer engagement and shopping success.
You'll collaborate with product managers, designers, engineers and even our own
CEO to elevate Carewell's product quality and empower teams to deliver
innovative, compelling experience solutions.
Here's what we'll want you to do...
- Responsible for designing and implementing
creative and engaging website experiences that drive results and bring the
Carewell brand to life
- Empowers Product and Engineering teams to
build inclusive end-to-end user experiences that compel customers to trust
and advocate for Carewell as THE caregivers shop.
- Works daily with scrum teams to understand
what support is needed, and to approve work in progress as "ready for
development"
- Develop designs, mockups, and prototypes
throughout the product development lifecycle to increase quality and
compliance, and to de-risk features prior-to building
- With Product, collaborates with business
stakeholders to understand problem spaces more fully, so that solutions
can be designed to support and amplify our core strengths
- Own the design system for Carewell.com and
sets the tone for incredible mobile-first user experiences
- Utilize metrics and analytics to drive
strategy and measure performance
- Use of test and learn approaches to build
confidence in features and benchmark results
- Manages small-to-significant / complex design projects
from start to finish
- Maintains consistent visual standards, keeping
style guides up to date
- Partners across teams at every stage to
deliver the highest level of quality, on-brand
- Conducts usability research to gather feedback
and insights into customer needs; develops and tests prototypes early in
the design process
- Contributes accessible UI components,
patterns, and documentation to formalize and manage Carewell's unique
perspective for caregivers and their loved ones
- Translates industry standards, like Web
Content Accessibility Guidelines (WCAG) and CCPA, into understandable and
approachable deliverables to uplevel teams
- Connects to teams regularly to close knowledge
gaps and increase technical expertise within Design by facilitating
workshops, design trainings, and weekly office hours to ensure design
thinking isn't just for Product and Engineering teams
- Specific experience in Ecommerce
Here's what you'll need...
- 10+ years of professional experience in
e-commerce user experience and digital design
- Experience with inclusive design or
accessibility space, with design language systems
- Proficiency designing across multiple
devices, platforms and systems (iOS, Android, Desktop, Mobile Web)
- Understanding of how different assistive
technologies (like screen readers or speech recognition software) behave,
and how users of assistive technology may be impacted by different design
choices
- Highly effective communication skills and an
ability to translate valuable user context into persuasive practices and
designs people will embrace
- Demonstrated ability to excel in fast-paced
and sometimes ambiguous environments, including adapting to new
challenges, scenarios, and working styles
- Ability to understand, give feedback, and
resolve product issues quickly and willingness to utilize project
management tools (e.g. Jira, Airtable, Confluence)
We think this means you probably…
- Have at least 5 years of Agile Delivery
experience utilizing Scrum, Kanban or SAFe methodologies
- Have at least 5 years of leading the design of
user experiences for fast production launches,using leading web design
tools (eg. Figma)
- Have experience designing retail e-commerce websites and experiences
Bonus points...
- Master's Degree
- 4+ years of experience actively using Jira and
Confluence
- 4+ years embedded experience with agile
development, CI/CD team/cycles
- Front end software development skills
- People management experience
What we'll offer you...
- The opportunity to be a founding team member
of a fast-growing startup
- Competitive compensation
- The ability to work 100% remotely
- Federal holidays off + generous vacation time
- A steady stream of feels as we hear daily from
highly-satisfied customers
- A fun, diverse, and entrepreneurial team
focused on greatness
- Employee discount
- Passionate, mission-driven co-workers who are
dedicated to improving caregivers' lives
- The opportunity to make an appreciable
difference in the lives of millions of people in need of support and
otherwise left to figure things out, alone
About Carewell:
Carewell is a category-defining business that is dedicated to providing the
most trusted and reputable retail source for caregiving products. Our vast
selection of expert-vetted products includes incontinence supplies, wound care,
nutrition, mobility aids, and more, all available at the best prices with fast,
reliable shipping. We are proud to have been recognized as one of the
fastest-growing companies in the US, ranked on the Inc. 5000, and named one of
the most customer-centric companies in the world by Forbes in 2022. At
Carewell, we understand the importance of caregiving, and we strive to provide
the highest quality products to help caregivers provide the best care possible
for their loved ones.
As the number of older adults in the US grows, the need for caregiving
solutions will only increase. By joining Carewell, you will have the
opportunity to work in a space that is constantly evolving, with new challenges
and opportunities for growth. We are committed to being architects of our own
success, always striving to improve our teams, partnerships, and solutions to
ensure impact, scalability, and simplicity. As a member of our team, you will
have the opportunity to collaborate with like-minded individuals, using
customer insights, data, research, and feedback to make decisions and create
the most effective solutions. If you are ready to join a team of dedicated
individuals who are committed to making a difference in the world, Carewell is
the place for you.
Learn more about us in the Carewell Newsroom.
Carewell's mission is centered around creating a better world for care. We
believe having diverse and inclusive teams is an integral part of carrying out
that mission. Our increasingly diverse world is faced with complex care challenges
that can best be solved through a diverse and inclusive workforce, community of
partners, and stakeholders. Carewell is committed to equal opportunity, and we
welcome and encourage all walks of life to come learn, grow, collaborate, and
create a better world for care with us.
Skills
- User Experience (UX)
- E-commerce
- Digital Designs
- Figma (Software)
- Design Tools
