The role of the Customer Success Manager is to enable zenloop’s customers to get the highest possible value out of using our product.
Our Customer Success Managers are responsible for onboarding and developing existing clients in close collaboration with sales, solution engineering and the product team. They become trusted advisors to our clients on their journey to being a customer centric organization.
zenloop is a part of saas.group. zenloop’s platform enables enterprises to turn customers into loyal fans. The platform collects and analyzes customer feedback to trigger tailored measures for an enhanced customer experience.
We are looking for a Customer Success Manager who can manage a portfolio of approx. 50 clients, mainly from the DACH region. You will help them to implement and use the zenloop platform in the best possible way to increase customer loyalty and retention.
We’re looking for team members with a high level of ownership, professionalism and positivity. You’ll create your own schedule. As long as your tasks and goals are being met, we have complete faith that you are doing your best. Your day-to-day duties will vary from:
Ultimate flexibility: We’re 100% remote. You can work from wherever you like, whenever you like. European timezone is preferred.
Freedom and autonomy: We’re a high-trust team, and you’ll be given lots of independence to solve problems in your own way — with plenty of help from the team when you need it.
Minimum bureaucracy: We don’t like to get bogged down with meetings and red tape. We like to be efficient and keep momentum steady & sustainable.
Small & friendly team: We help each other out, have fun, and joke around. We love our culture, and it’s important to us to love what we do.
Unlimited paid time off: We want you to recharge your batteries when needed.
Supportive Leadership: We appreciate colleagues who are smarter in their respective fields than the leaders, helping us to make the right decisions together.
Position OverviewThe role of the Customer Success Manager is to enable zenloop’s customers to get the highest possible value out of using our product.Our Customer Success Managers are responsible for onboarding and developing existing clients in close collaboration with sales, solution enginee