Remote Job

Customer Success Manager

Kiddom

• 5000 - 6000 USD per Month
• Full Time
• Posted : a month ago

About Kiddom
There’s a lack of high quality core curriculum in the K-12 marketplace and it’s exacerbating educational inequities, directly impeding our children’s ability to pursue the college or career pathways of their dreams. We believe high quality instructional materials are critical for an outstanding education. Kiddom’s technology helps teachers understand, utilize, and measure the impact of curriculum. Our platform offers school districts only the best curriculum in the marketplace, rebuilt inside simple, flexible technology to enable teachers and learners to unlock their full potential.

We are a passionate, collaborative team focused on building transformative education technology and making a measurable impact in K-12 education.

We strive to create an inclusive, positive team culture where everyone is respected and valued for everything they bring to Kiddom, not just what they produce.

The Customer Success Manager is the Kiddom team's backbone. You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product. You will report directly to the Customer Success Leader.

We're looking for someone with a passion for education, the ability to empathize with teachers, strong product acumen, and a commitment to Kiddom’s mission and vision.

You will...

• Build, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform
• Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators
• Partner with our customers to drive adoption, retention, and expansion by crafting success plans to achieve their goals
• Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, best practices to optimize business growth
• Use data to drive a quantitative decision-making approach to solving company objectives
• Responsibilities will evolve with your ability to contribute to the team

What we're looking for:

• BA or BS degree or higher
• At least 2 years relevant experience in project management, account management, implementation/product specialist, or customer success role at a technology company
• Experience with set-up, configuration, or administration of a SAAS software product
• Education field experience, and/or experience as a success manager in ed-tech
• Strong empathy for educators
• Passion for improving education equitably
• Strong preference for candidates located in the Central time zone

What we offer
We are a passionate, collaborative team focused on building transformative education technology and making a measurable impact in K-12 education.

We strive to create an inclusive, positive team culture where everyone is respected and valued for everything they bring to Kiddom, not just what they produce.

 

Full time permanent employees are eligible for the following benefits from their first day:

• Competitive salary
• Meaningful equity
• Health benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
• 10 paid sick days per year
• Unlimited vacation time policy (subject to internal approval). Average use 4 weeks off per year
• Paid family leave after birth/adoption of caretakers and minimum of 16 paid weeks for birthing parents. Meant to supplement benefits offered by State

COVID Vaccination Policy

Kiddom policy requires employees to be vaccinated before they visit an office or attend company events..

We have remote roles but in certain positions where office attendance is deemed to be essential to the role, offers of employment shall be conditional upon proof of vaccination.

Range posted is OTE

Skills

• Customer Success
• Customer Retention
• Onboarding
• Account Management
• Customer Satisfaction