Kiddom

Subscribe job alerts


Remote Job

Customer Success Manager

Kiddom
  • 5000 - 6000 USD per Month
  • Full Time
  • Posted : a month ago

About Kiddom
There’s a lack of high quality core curriculum in the K-12 marketplace and it’s exacerbating educational inequities, directly impeding our children’s ability to pursue the college or career pathways of their dreams. We believe high quality instructional materials are critical for an outstanding education. Kiddom’s technology helps teachers understand, utilize, and measure the impact of curriculum. Our platform offers school districts only the best curriculum in the marketplace, rebuilt inside simple, flexible technology to enable teachers and learners to unlock their full potential.


We are a passionate, collaborative team focused on building transformative education technology and making a measurable impact in K-12 education.


We strive to create an inclusive, positive team culture where everyone is respected and valued for everything they bring to Kiddom, not just what they produce.


The Customer Success Manager is the Kiddom team's backbone. You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product. You will report directly to the Customer Success Leader.


We're looking for someone with a passion for education, the ability to empathize with teachers, strong product acumen, and a commitment to Kiddom’s mission and vision.


You will...

  • Build, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform
  • Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators
  • Partner with our customers to drive adoption, retention, and expansion by crafting success plans to achieve their goals
  • Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, best practices to optimize business growth
  • Use data to drive a quantitative decision-making approach to solving company objectives
  • Responsibilities will evolve with your ability to contribute to the team

What we're looking for:

  • BA or BS degree or higher
  • At least 2 years relevant experience in project management, account management, implementation/product specialist, or customer success role at a technology company
  • Experience with set-up, configuration, or administration of a SAAS software product
  • Education field experience, and/or experience as a success manager in ed-tech
  • Strong empathy for educators
  • Passion for improving education equitably
  • Strong preference for candidates located in the Central time zone

What we offer
We are a passionate, collaborative team focused on building transformative education technology and making a measurable impact in K-12 education.


We strive to create an inclusive, positive team culture where everyone is respected and valued for everything they bring to Kiddom, not just what they produce.

 

Full time permanent employees are eligible for the following benefits from their first day:

  • Competitive salary
  • Meaningful equity
  • Health benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
  • 10 paid sick days per year
  • Unlimited vacation time policy (subject to internal approval). Average use 4 weeks off per year
  • Paid family leave after birth/adoption of caretakers and minimum of 16 paid weeks for birthing parents. Meant to supplement benefits offered by State

COVID Vaccination Policy


Kiddom policy requires employees to be vaccinated before they visit an office or attend company events..


We have remote roles but in certain positions where office attendance is deemed to be essential to the role, offers of employment shall be conditional upon proof of vaccination.


Range posted is OTE

Skills
  • Customer Success
  • Customer Retention
  • Onboarding
  • Account Management
  • Customer Satisfaction

Similar Jobs

Remote Job

Customer Success Manager

Marker Learning
  • 6 days ago
  • About Marker Learning:1 in 5 students has a learning disability such as dyslexia, which makes it harder for them to read, spell and write--despite their intelligence. While receiving a proper evaluation for a learning disability could be the most impactful event in a student’s life, only 4% of stu

Remote Job

Strategic Customer Success Manager

Lone Wolf Technologies
  • 6 days ago
  • We’re here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We’ve seen a lot of change over the past 30 years—but we’ve been here to support real estate from day one.With the diverse landscape of th

Remote Job

Customer Success Manager

Veza
  • 6 days ago
  • Remote/WFH (Open to candidates in the U.S.)About VezaVeza is the authorization platform for data security. Identity and security professionals use Veza to modernize access governance in the new IT landscape. By automating the work of finding and fixing excessive permissions on a continuous basis, Ve

Remote Job

Customer Success Manager

CloudBolt Software
  • a week ago
  • DescriptionAt CloudBolt Software (www.cloudbolt.io) we know our amazing employees are the reason for our success. If you're looking to join an energetic, collaborative organization where you can make a difference every day, tackle the toughest cloud automation and cost optimization challenges, and h

Remote Job

Customer Success Manager

Canonical
  • 2 weeks ago
  • Do you believe that a company's success is defined by the customer experience it offers?So do we! This is why we're growing our customer success team to continue to offer thoughtful, smart, precise interactions across all our product portfolio, from Ubuntu to open source infrastructure and applicati

Remote Job

Customer Success Manager

ThisWay Global
  • 2 weeks ago
  • Support pre-sales efforts to include coordinating, preparing and delivering product demonstrationsLead new customers through successful implementation/onboarding and adoption process to begin their ThisWay Global partnership with the utmost success.Drive retention and growth by understanding custome

Remote Job

Customer Success Manager (f/m/d) - Remote within LATAM / North America

Hygraph
  • 2 weeks ago
  • Headquarters: Dircksenstraße 47, 10178 Berlin, Germany URL: https://hygraph.com How you will make an impactAs our Customer Success Manager, you will serve as the primary point of contact for our customers in the North American market, helping them achieve both their technical and busines

Remote Job

Customer Success Manager

Marpipe
  • 3 weeks ago
  • The workflow behind advertising creative has been undisrupted for 60 years. Come join the platform that's changing that! Marpipe is a rapidly-growing, early stage technology company bringing data-driven decision making to the creative process in advertising. We are a team that's obsessed with the sc

Remote Job

Customer Success Manager- East USA

Moveworks
  • 3 weeks ago
  • Customer Success Manager - East USAWe are open to hiring someone remote that is based in the United States on Eastern Standard Time*Who We AreMoveworks is on a mission to make language the universal UI. We give enterprises a conversational interface that works across every system — from Microsoft

Remote Job

Customer Success Manager

CooperSurgical
  • 3 weeks ago
  • Title: Customer Success Manager – Genomics IntegrationsReports to: Global Genomics Customer Success DirectorSummaryThis is a field-based customer-focused role to support the successful deployment of our genomics digitalization (Portal and EMR-Integration), ensuring we are managing and me

View All