Customer Success Manager
CooperSurgical- 42 - 42 USD per Hour
- Full Time
- Posted : 12 months ago
Title: Customer Success Manager – Genomics Integrations
Reports to: Global Genomics Customer Success Director
Summary
This is a field-based customer-focused role to support the successful deployment of our genomics digitalization (Portal and EMR-Integration), ensuring we are managing and meeting customer expectations, and continually gaining key stakeholder input into customer needs to inform our evolving genomics digitalization USP.
A key part of this role will be gaining an understanding of the evolution of our genomics capabilities and offering, and ensuring we integrate future needs into our digitalization services.
The role will work cross-functionally internally with all TAMs, IT and others to ensure effective communication and coordination.The role will be measured against revenue uptake and account retention.
Description Of Tasks
This is a varied and dynamic role working with both internal and external stakeholders as well as interaction with our customer base ensuring their needs are met and they are adept in operating our digital platforms. Working closely with our Portal roll-out team to develop solutions and help to drive our Digitalisation Project you will be part of a team focussed on driving growth within the Genomic testing area of CooperSurgical. You will work with IT, R&D and Commercial teams to develop a roadmap for projects, provide education and training to customers, and liaise with customers on current and future digital solution requirements. The ideal candidate will have experience in developing Portals/EMR/Apps, an understanding of the basics of Genomics and the Life Sciences industry, be customer focussed and adept at developing and managing relationships.
- Gain a good understanding of customer needs and continue to gain customer feedback to improve digital applications
- Provide training to internal and external stakeholders on new digitalization technologies or solutions that will be implemented in their workflows
- Coordinating with IT and other internal departments to ensure any and all requests are completed within specified timeframes.
- Collaborate with the senior leadership team and product managers to develop a genomics digitalization roadmap of continuous process improvement to ensure CSI provide key customer base with digitalization solutions in an effective, timely and customer-centric manner
- Coordinating with customers and vendors (EMRs; other digital platforms) to ensure that data and integration is correct, managing and monitoring ongoing integration projects to ensure that the project is on schedule and meets customers’ needs and expectations
- Managing the overall integration process from beginning to end
- 5+ years of experience in digitalization in Life Sciences or Healthcare field
- Computer science/web developer degree preferred
- EMR integration management
- Portal launch management
- Proficient project manager
- Proficient in IT systems terminology
CooperSurgical is a leader in manufacturing and marketing multiple trusted and innovative brands that assist clinicians in improving the health of women, babies and families worldwide. Through an aggressive growth and diversification strategy, CooperSurgical has evolved its portfolio of over 600 products to include products and services used primarily by obstetricians and gynecologists in surgical and medical procedures wherever they occur: in hospitals, surgical centers, medical offices and fertility clinics.
For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $42 and 50/hr for this contract-to-hire opportunity. The actual base pay includes many factors, and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits .
Our Benefits
As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.
To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Skills
- Communication
- Customer Success
- Customer-Focused Service
- Continuous Process Improvement
- Customer Retention
