Customer Success Specialist - Remote

• 60000 - 70000 USD per Year
• Full Time
• Posted : 12 months ago

Associate - Customer Advocacy - Recruitment Management

Remote - 7:00AM-4:00PM PT

Want to be part of an amazing team, hell-bent on crafting a better future within the B2B customer space? We're always looking for critical thinkers who are curious, data-driven, have a growth mindset, and excel at creating strategic points of view by levering data and learnings. We are consultants. Strategists. Creators. Doers. Achievers. Explorers. Geeks. Leaders. Learners. Renegades. Seekers. Visionaries. And we fundamentally believe that we're better together.

We're looking for a Recruitment Associates to join our global customer advocacy team to drive impact with one of our leading tech client teams. This world-class, highly visible enterprise team supports several other internal teams including sales, marketing, analyst relations, and events.

Broadly, the global Customer Advocacy Program team (CAP) is on a mission to connect a community of customers and industry decision-makers to tackle today's most common digital transformation challenges. Functionally, the Recruitment Team within CAP specifically works with client's account owners and solutions managers to identify, vet and recruit satisfied customers into the advocacy program so that sellers and marketers can leverage their voices to support sales objectives across their whole portfolio of tech solutions.

The ideal candidate is ambitious, curious, solutions-oriented, highly organized, process-driven, and detail-oriented. They are comfortable working independently but can also communicate clearly and collaborate with peers as useful.

Would you like to…

• Join a growing global team with the freedom and responsibility to design and optimize ways of working
• Quickly learn and follow standard operating procedures (SOPs) while maintaining a critical eye out for potential efficiencies in the process
• Understand the importance of managing up and sharing progress, challenges, and mistakes with managers
• Execute the end-to-end management of the advocacy recruitment process, reviewing nominations, vetting potential candidates, and working with customer account owners to coordinate advocate onboarding, all while acting as a champion for CAP
• Provide customers with an overview of advocacy program (based on a pre-established deck and talking track) and answers customer questions (based on provided FAQ).
• Adopt and regularly use designated tools and technology to keep track of work done and record necessary data
• Document information pertaining to customer meetings and or communications with account owners on the database and enquires about other pertinent information based on specific instructions.
• Efficiently manage pipeline of leads
  

• 2+ years of B2B experience, preferably in sales or in the customer advocacy field
• Knowledge in all full lifecycle engagement components including, but not limited to, sourcing, qualifying, networking, relationship management, and compliance.
• Strong written and oral communication skills
• Respect and adherence to protocols around sensitive and confidential information
• Interest in technology and B2B buying journey
• Comfort working remotely
• Proficiency in Microsoft Outlook, PowerPoint, Excel and Teams
• Microsoft or previous enterprise experience a plus.
  

• Embraces work-life balance – our employees' well-being remains a top priority for us
• Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact
• Encourages innovation and experimentation
• Understands that changes will occur and adaptability is crucial to assist when it does
• Emphasizes and rewards collaboration
• Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice
  

Skills

• Customer Support
• Customer Experience
• Oral Communication
• Onboarding
• B2B