10+ years as a UX Designer with 3+ years as a Service Designer/Lead Designer managing the design process, leading design strategy sessions, and presenting UX findings to management
5+ years gathering requirements, conducting user research and using qualitative and quantitative data to identify user pain points, create personas, empathy maps, service blueprints and journey maps
5+ years identifying and supporting the use of design thinking tools, methodologies and techniques to gather user needs and requirements (ex. workshops)
Tasks include but are not limited to:
Understand the existing service and design targeted improvements focusing on user needs and addressing user pain points
Identify and support the use of design thinking tools, methodologies and techniques to gather user needs and requirements, such as Workshops
Develop and validate user research deliverables such as personas, journey maps, service blueprints, reports and presentations
Arrange interactions into rational user journeys and define related information architecture to be used in web-based projects
Design and develop recommendations based on evidence and data
Utilize task analysis and observation techniques to understand user pain points and user needs
Analyze qualitative and quantitative data in order to make recommendations based on user needs
Document user research in a reusable and searchable format
Champion the use of the User Centered Design methodology through education and awareness raising among stakeholders
Socialize and disseminate research findings to benefit projects and the Department
Communicate research findings to development teams, project teams and other user experience professionals to perform architectural modeling to ensure consistency of the design
Assess the impact of the new user-centric requirements on existing and new web applications
Monitor the need for architectural changes as the project progresses to address ongoing changes in user needs
Develop post-implementation plan for monitoring and tracking architecture stability and the subsequent user needs
Develop plans and strategies to conduct ongoing user research throughout the life of a project
Ensure functionalities have been implemented according to specifications stemming from user research
Develop test plans for User Acceptance testing of the system; and
Document the discussions, concepts and the finalized scope.
Deliverables May Include But Are Not Limited To
Research deliverables including as personas, journey maps, service blueprints, reports and presentations
Documents identifying user journeys and related information architecture
Plans and Strategies related to User Research
Post-implementation Plans for monitoring and tracking architecture stability and the subsequent user needs; and
User Acceptance Test Plans.
Service design, UX design, Digital
Top Skills Details
Service design, UX design, Digital
Additional Skills & Qualifications
Enhanced reliability clearance is required
À Propos De TEKsystems Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.