Night Shift On-Call Customer Service Representative (After-Hours Support Specialist)

• 60000 - 63000 USD per Year
• Full Time
• Posted : 11 months ago

Join Aya Healthcare, winner of multiple Top Workplace awards!

The Night Shift On-Call Customer Service Representative (After-Hours Support Specialist) will handle all emergency line requests that come in after business hours (night shift), weekends, etc. from clients and travelers/clinicians. They will be responsible for taking calls and emails and handling as needed from clients and travelers, while on-call.

Working hours are subject to change but common hours include 5 pm PST – 5 am PST as well as a 24 hour 5 am PST – 5 am PST shift.

This role will work remotely.

Who We Are:
We're a $5.8 billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.

At Aya, we're obsessed with creating exceptional experiences for our clients, clinicians and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you'll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.

Responsibilities:

• Work on-call as needed (nights/weekends/holidays, etc.)
• Take emergency line calls and emails from clients and/or travelers
• Help travelers enroute to assignment(s) with hotels, airfare, Ubers, etc.
• Check for paystubs to see if travelers received direct deposits
• Forward inquiries to relevant department and set expectations for a call back
• Work with Account Managers to help update travelers on the status of their assignment
• Work with clients needing help to re-route travelers to a different campus, set up drug screens and/or cancellations
• Ability to handle sensitive and confidential information
• Answer any questions as needed
  

• Full-time 36-40 hrs
• Strong communication skills, both verbal and written
• Obsessed with creating great experiences for clinicians and clients
• Results-oriented mindset with a drive to achieve success
• Incredible work ethic
• Ability to work in fast-paced environment and maintain a sense of urgency
• Must be able to work weekday nights and weekends as needed
  

• Free premium medical, dental, life and vision insurance
• Generous 401(k) match
• Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses
• Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya's general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling
• Celebrations! We hit our goals and reward ourselves.
• Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday!
• Unlimited DTO — we believe in time off!
• Virtual yoga, meditation or boot camp classes offered daily
  
  

Skills

• Communication
• Customer-Focused Service
• Customer Service Representatives
• CUSTOMER SERVICE
• Customer Support