Conduent

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Remote Customer Service Representative Evening Hours

Conduent
  • 15 - 15 USD per Hour
  • Full Time
  • Posted : 12 months ago

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.


You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Healthcare Call Center Advocate - Work from Home


Must be flexible between the hours of 8:00AM-11:00PM EST M-S - Production schedules are based off attendance/performance during training. Potentially in the future will be open on Sunday's.


Conduent Business Services - Remote


Starting pay is $15.00 an hour.


Training: 12:30PM-9:00PM EST (30 minute lunch)


Training: 10 Weeks


Plenty of growth opportunities within the healthcare team!


Health benefits for you and your family including medical, dental, and vision.


Paid time off.


Would you enjoy being part of a team that makes a difference in people's lives?


Do you love helping people solve complex problems and delivering solutions?


Join our Customer Experience team!


About the Healthcare Call Center Advocate role:
As a member of the Healthcare Call Center team, you will help people every day by taking calls, actively listening to understand customers' needs, and answering their questions. You will manage a steady volume of incoming calls from customers while navigating through multiple systems.


Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients' success.


A few of the questions you may receive as a healthcare call center advocate are the following:
  • Can you please tell me eyeglasses will be covered under this policy?
  • I lost my ID card, can you help me get another one?
Requirements
We're looking for people with a passion for helping others, natural empathy and the determination to deliver a comprehensive solution to these healthcare related calls. Customer service experience is a plus, but not required. To be successful in this role, you will have:
  • 100% attendance in training. No time can be missed during our training period if given a position.
  • Excellent communication skills
  • Ability to Type 25WPM
  • Keyboarding and software proficiency
  • Great problem-solving skills
  • Ability to effectively multi-task
  • High school diploma, GED or college degree
  • Ability to successfully complete a mandatory paid training program
  • Successful completion of background check is required for this position
Equipment and workspace requirements
  • We will provide you with a computer and equipment
  • You must have a home internet connection of >10 Mbps (you may do a quick check through fast.com)
  • Must be able to hardwire your work computer directly to your home modem via ethernet
  • Must have a quiet workspace
Below is what you'll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!
  • Apply to the role and provide your basic profile information (2 minutes)
  • Answer prescreen questions to be sure you meet the minimum requirements for the role (3 minutes)
  • Complete a typing test (2 minutes)
  • Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)
For the typing test and assessment you will need to have access to a computer with a keyboard. If you do not have access to one at this moment, please complete the other steps and then find a local public computer to complete steps 3 and 4. You can access a computer with a keyboard a local coffee shops, library, shipping stores or just search for “public computers near me”. Once you access to a computer, you can login to your account and complete the application process.


If you do not complete all the steps we will send you an email reminder. If you don't hear from us please check your spam folder for messages from the recruiting team.


Be part of the future
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!


About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.


You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


We offer excellent benefits (medical, dental, vision), a consistent work schedule, paid training, and a great work environment.


Conduent is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


We are currently NOT hiring in the following geographies:


States: AK, CA, HI, MA, IL, MT, NY


Metro Areas: MN- Minneapolis, IL, NY - NYC


OR - Portland, MD - Montgomery County, WA - Seattle


#Remote44


Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $15.00/hour.


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.


People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form . You may also click here to access Conduent's ADAAA Accommodation Policy .


At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

Skills
  • Customer Service Representatives
  • Customer Support
  • Phone Etiquette
  • Communication
  • Typing
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