Remote Job

Remote Customer Service Representative

TRC Professional

• 5000 - 6000 USD per Month
• Full Time
• Posted : 2 weeks ago

TRC Staffing Services is seeking several Customer Service Representatives. THIS PERSON MUST RESIDE IN TEXAS In this role you will be responsible for providing One Contact Resolution to existing customers for activity made through various channels of communication. Responsibilities: Provide professional and courteous assistance in daily business interactions with both internal and external customers, dealers, vendors, and outside companies. Demonstrates dependability and accountability for own performance and supports the team in achieving targets. Provide high quality and timely interaction with customers, dealers, and vendors to contribute to a best in class customer experience. Follow the correct workflow process in order to transition customer administrative transactions and correspondence request to the processing team in an efficient and effective manner. Use available phone system and Fiserv V8 tools to account for lunch and break times to provide necessary coverage to maintain the targeted service level metrics (includes but not limited to: Service Level, Average Handle Time, Average Speed of Answer, Quality and Schedule Adherence) Ensure local limits of authority are followed. Complete assigned training in scheduled timeframe. Requirements: In depth knowledge of FDCPA, FCRA, ECOA and Federal Privacy laws Commitment to excellence - quality driven. Customer service oriented/Connectedness - Empathetic to customer problem/ issue/ situation‐ Strong human connection with the customer. 3+ years' experience in customer service. 1 year auto finance experience (preferred) Proficient written and verbal communication skills. - Writing, Speaking, Listening, Interpretation, Clarification. High school graduate, College degree preferred; or equivalent experience. PC experience required (MS Office etc.) - Computer Maneuverability ‐ Office and Computer literacy, skills, and maneuverability ‐ Strong computer literacy. Demonstrated ability to interface with multiple computer systems. Typing accuracy and speed. Multi‐tasking. Company Description ABOUT TRC: TRC Staffing Services is committed to providing the very best service our industry has to offer. We believe it all starts with people. We aim to hire the best people in the industry and provide an environment that promotes their growth. Our mission is to help our clients build their businesses and help our employees build their future. TRC Staffing Services, Inc. is an Equal Opportunity Employer and considers all qualified candidates for employment without regard to race, color, religion, gender, gender identification, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

ABOUT TRC: TRC Staffing Services is committed to providing the very best service our industry has to offer. We believe it all starts with people. We aim to hire the best people in the industry and provide an environment that promotes their growth. Our mission is to help our clients build their businesses and help our employees build their future. TRC Staffing Services, Inc. is an Equal Opportunity Employer and considers all qualified candidates for employment without regard to race, color, religion, gender, gender identification, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Skills

• Customer Service Representatives
• Customer Support
• CUSTOMER SERVICE
• Customer Experience
• Contact Centers