Curtis Sluder Law Firm, P.C. is currently seeking to hire Customer Service Representatives to Work From Home Remotely. This is a full time position offering $24 - $50 per hour.
Responsibilities
Answer inbound customer calls and make outbound calls following scripts
Provide support to customers, handle inquiries and provide resolutions.
Document all transactions completely in multiple programs
Perform data entry associated with the position.
Reassure customers, and quickly process any customer complaints
Schedule appointments in compliance with schedules
Remote worker capable. Work at home.
Be an advocate for health and wellness.
Responds to inquiries from policy holders, providers and/or others for information and assistance.
Other duties as assigned.
Requirements:
Must have great customer service skills.
Strong data entry skills
Excellent verbal and written communication skills.
Basic Troubleshooting skills that uses all resources trained to resolve customer issues.
Utilize Outlook, Excel (view documents), and web based knowledge tools.
Must have the ability to explain complex issues to customers and provide resolutions
Must have the ability to multi-task
Must be able to work in a call center environment
Proven ability in connecting to meeting software Zoom or WebEx
Education:
Minimum GED or High School Diploma required
College Preferred.
What Do We Offer?
We provide a competitive compensation package comprised of a group benefits plan, 401K matching program, discretionary bonus program, and a hybrid working schedule.