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Customer Service Representatives - WORK FROM HOME

Curtis Sluder Law Firm, P.C.
  • 24 - 50 USD per Hour
  • Full Time
  • Posted : 11 months ago

Curtis Sluder Law Firm, P.C. is currently seeking to hire Customer Service Representatives to Work From Home Remotely. This is a full time position offering $24 - $50 per hour.


Responsibilities


  • Answer inbound customer calls and make outbound calls following scripts
  • Provide support to customers, handle inquiries and provide resolutions.
  • Document all transactions completely in multiple programs
  • Perform data entry associated with the position.
  • Reassure customers, and quickly process any customer complaints
  • Schedule appointments in compliance with schedules
  • Remote worker capable. Work at home.
  • Be an advocate for health and wellness.
  • Responds to inquiries from policy holders, providers and/or others for information and assistance.
  • Other duties as assigned.
Requirements:


  • Must have great customer service skills.
  • Strong data entry skills
  • Excellent verbal and written communication skills.
  • Basic Troubleshooting skills that uses all resources trained to resolve customer issues.
  • Utilize Outlook, Excel (view documents), and web based knowledge tools.
  • Must have the ability to explain complex issues to customers and provide resolutions
  • Must have the ability to multi-task
  • Must be able to work in a call center environment
  • Proven ability in connecting to meeting software Zoom or WebEx
Education:


  • Minimum GED or High School Diploma required
  • College Preferred.
What Do We Offer?


  • We provide a competitive compensation package comprised of a group benefits plan, 401K matching program, discretionary bonus program, and a hybrid working schedule.

Skills
  • CUSTOMER SERVICE
  • Communication
  • DATA ENTRY
  • Phone Etiquette
  • Skilled Multi-tasker

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