Remote Job
Objectives
Reporting to the Director of Customer Success, you will:
Client Success Manager
Braid Health- 5000 - 6000 USD per Month
- Full Time
- Posted : 11 months ago
We are looking for an experienced, resourceful, tech-savvy, and compassionate Client Success Manager to join our growing team.
Braid Health (https://braid.health/www) is a digital health company focused on the development and delivery of a diagnostic collaboration platform for radiology and the healthcare industry.
At Braid, we believe access to medical expertise should be universal.
As a team, we're committed to
- Making sure our impact on patients, providers, nurses, technicians, and support staff is positive and measurable
- Investing in each other's growth, both professionally and personally
- Pushing for transparency in our relationships with each other, our customers, and our investors
- Ensuring privacy and security are always top of mind
Objectives
- Act as a trusted strategic advisor for key decision-makers across your assigned accounts.
- Build and maintain strong, long-lasting client relationships.
- Promote client satisfaction through exemplary customer service and problem resolution.
- Proactively anticipate your accounts’ needs by analyzing trends.
Reporting to the Director of Customer Success, you will:
- Act as post-sales lead, surfacing customer needs and goals while identifying overlap with Braid Product roadmap and capabilities
- Lead discussions with customer stakeholders to identify new business opportunities
- Work closely with the technical support team to maintain a global understanding of your accounts’ technical difficulties and identify product and/or training gaps
- Partner with implementation managers to understand account particularities, establish delivery timelines and ensure successful rollout
- Be your account’s advocate during internal Braid discussions
- Generate progress reports for clients and senior leaders within the organization
- Prepare and present QBRs based on client tier
- Maintain up-to-date account information in our CRMs (clinical contacts, upcoming renewals, integrations, etc.)
- 3+ years of Account Management experience supporting SAAS, medical, dental, or B2B software.
- 3+ years of experience navigating the clinic environment (primary care, urgent care, dental office)
- 3+ years of experience as a strategic partner for healthcare accounts
- Track record of superior customer service.
- Ability to juggle multiple competing tasks and demands with the appropriate sense of urgency.
- Confidence to work independently, take initiative, and complete tasks.
- Demonstrated problem-solving skills by gathering information and using judgment that is consistent with the company’s standards, best practices and policies.
- Experience with Google Suite, Salesforce (or similar CRM), Notion and Slack is an asset
- Excellent verbal and written communication skills.
- 100% Remote
- Medical, Dental, & Vision
- Unlimited PTO
- We are a small team. Your input, opinions, and ideas will shape our day-to-day and impact who we become.
Skills
- CUSTOMER SERVICE
- Customer Success
- Customer Satisfaction
- Communication
- Analytical Skills
