Technical Content Writer
Cube- 122,706 - 176,389 USD per Year
- Full Time
- Posted : 11 months ago
We're on a mission to help every company hit their numbers.
The world has evolved, but business planning has not. Most Finance teams still manage their planning and analysis in spreadsheets, yet the ones who replace them end up going back over 80% of the time. Cube is the first spreadsheet-native FP&A platform to deliver faster planning and performance without changing how teams work. Cube’s powerful engine connects into existing spreadsheets and source systems, delivering all of the benefits of enterprise-level FP&A with none of the headaches.
To date, Cube has raised over $45M of venture capital from top tier investors such as Battery Ventures and Mayfield. Together, we’re building a culture that challenges and celebrates everyone with a path to grow. That’s where you come in! We’re happily headquartered in New York City, but are foremost a remote-first company. This means we communicate, collaborate, and connect virtually across different time zones. As we enter our next phase of growth, we believe Cubers are the reason we win.
ABOUT THE ROLE:
It’s the Year of the Customer at Cube, and as our first-ever Cube customer-centric Technical Writer, you’ll be the first addition to our growing Customer Education team whose sole focus is delivering joyful learning experiences that drive customer empowerment and increase engagement.
Become the go-to Cube subject matter expert and use your deep customer empathy—and relationships with different teams —to craft impactful content for our community of Cubers. You’ll take ownership of our newly launched Knowledge Base, own product documentation from end to end, and collaborate with subject matter experts and the go-to-market team to ensure high-quality content is market ready for all of our audiences.
This role is right for you if you have experience breaking down complex topics into simple, easy-to-understand content. This role reports to our Manager of Customer Enablement, who’s built and grown Customer Education departments at three successfully acquired companies. She cares deeply about the customer experience and is looking for a partner excited to grow their career as a technical writer and fuel the customer education strategy in a fast-growing industry.
HOW YOU’LL RAMP:
By Day 30:
- Develop a strong sense of our product, industry thought leadership, and the FP&A world through our courses on WorkRamp, an internal knowledge repository on Notion, and live with Cube team members.
- Get a lay of the land and build rapport with your go-to-market and content teams through 1-1s and group meetings.
- Audit our Knowledge Base content and performance using tools like Google Analytics and Zendesk to find areas of opportunity and improvement.
- Get hands-on experience by partnering with Product Marketing and P&E on tier 3 & 4 GTM product releases and asset management.
- Become a close partner with Product & Engineering, Customer Success, and Product Marketing to develop and maintain a process for managing all product-related technical literature.
- Roll out your Knowledge Base content improvement plan to increase our self-service score using your new structured processes, standards, and templates to improve existing and new Cube product content.
- Partnered with the Manager of Customer Education to create 45 customer artifacts by the end of the second month.
- Create a content roadmap to help prioritize and report back on content requested by stakeholders.
- Measure and report on the success of your content and its impact on driving self-serve through the Knowledge Base.
- Take complete ownership of our GTM documentation process and Knowledge Base Management.
- Planning documentation in conjunction with product release cycles. You’re familiar with working with engineers, product managers, and designers to learn about a feature from specifications, user research, and, most importantly, through your hands-on experimentation with the product. As a result, you know how to plan and deliver 30+ pieces of consumable content per quarter, which averages 80%+ consumption rates.
- Partnered with Support and created targeted content that enables users to self-solve challenges that attract the greatest # of tickets, reducing customer questions by 75%.
- Writing quality long-form technical guides, white papers, eLearning scripts, video scripts, and product tour videos that engage and delight customers that increase product usage by 20% on average.
- Increasing the MoM return visitor percentage through regular audits and improvement of the Knowledge Base.
- Managing projects independently and following the quarterly content calendar while adhering to team/brand content guidelines.
- Becoming the go-to voice of the customer for all Product related items and providing feedback on website product descriptions, in-product copy, product release notes, etc.
The base salary range for this role is: $122,706 - $176,389 USD, this role also has a variable tied to it.
Important considerations when reviewing our ranges:
- We use a wide variety of market data points to come up with a thoughtful and comprehensive compensation package. Our team takes the following into consideration:
- Your past achievements and scope of ownership/influence that you expressed in your interview process.
- The stage of our company. We’re early in the growth of our organization, and we place a heavy earnings potential on our equity.
- Your current location. The fact is, it costs more for the basics in some places than others, and we adjust accordingly for that.
- These ranges are posted for US employees only.
- Only base salaries are posted. For commission-based roles, please inquire with your recruiter during your first call.
Cube promotes work-life balance by placing value in ownership over hours. We make iterative process changes based on real and measurable metrics. We encourage a culture of clear and effective communication through honest feedback, detailed documentation, and supportive mentorship.
Cube is an equal opportunity employer. Diversity is what drives our success – it’s at the core of how we hire, communicate, and work.
OUR COMPANY VALUES:
Nimble - Our flexibility is an asset. It means we’re always learning, staying receptive to feedback, and making changes quickly. We learn from our customers just like they learn from us.
Simple - We’re thoughtful and make decisions that favor quality over quantity. Focus is our focus. To quote Einstein, “If you can't explain it simply you don't understand it well enough." Simplicity is also synonymous with clarity in our context—there are many things we could focus on, but prioritizing and communicating clearly will make a huge impact on us.
Joyful - Our product elevates people in unsung roles--as a company, we want to create joyful experiences for our customers, teammates, candidates, and community, by creating connections and taking time to celebrate the impact we make.
Human - We’re a group of humans building products for humans. The way we operate, communicate, and collaborate is thoughtful and empathetic.
Impactful - .We're not satisfied with doing what's expected. We strive to go above and beyond, taking the lead to make a meaningful difference for our customers
AS A CUBER, YOU'LL HAVE ACCESS TO:
- We celebrate Flex Days! We have days built in throughout the year when everyone at Cube takes off to recharge and enjoy a long weekend.
- Our flexible paid vacation & sick/mental health time guidelines help you get the time/space you need.
- We provide medical, vision, and dental insurance options with a nationally-recognized provider, including FSA/HSA options, and OneMedical membership.
- You’ll be a part of an earlier-stage, high-growth company where all teammates have an opportunity to learn and grow.
- We encourage participation in Employee Resource Groups such as our Gender Equity Group and more. You are welcome at our table!
- We take time to celebrate our accomplishments–it’s all too easy to forget this when you’re moving fast. We slow down & reflect on our achievements and share those in Slack!
- We offer equity in the form of incentive stock options to all employees of Cube, as we want you to be connected to the success of the company.
- We offer a 401(k) program for our US employees–you can start contributing immediately! We've partnered with one of the top 401k firms for companies our size. In fact, they're a customer!
- You’ll be joining an experienced team of tech startup leaders, who are eager to work with you and provide support and mentorship!
Skills
- Technical Writers
- Product Marketing
- Web Content Creation
- Marketing Analytics
- Customer Education
