Remote Job
Content Manager
Tebra- 21.63 - 25.96 USD per Hour
- Full Time
- Posted : 11 months ago
About The Role
- Facilitate website content creation within indicated SLAs (service level agreements).
- Manage content assignments with freelancer writers and editors to ensure deadlines are met and optimized efficiently in editorial workflow.
- Resolve all customer content requests and ensure customer satisfaction through feedback surveys.
- Produce quality website copy for health care providers based on editorial and style guidelines.
- Occasionally conduct editorial calls with clients and create custom outlines and/or content based on customer needs and preferences.
- Stay up-to-date with SEO algorithms for content and Google Best Practices.
- Develop content guidelines and training to better communicate to internal stakeholders and freelancers.
- Use communication skills to effectively work with other teams (including onboarding managers, customer success managers, support representatives, etc.) and guide pre-launch and post-launch content creation.
- Attend and engage in weekly team meetings as well as quarterly department meetings.
- College degree, preferably in Journalism, Communications, or Marketing, or equivalent education.
- Excellent command of the English language and ability to interpret and implement customer content feedback.
- 1-2 years of experience in content production, journalism, copywriting, or copyediting.
- Experience writing and/or editing in the healthcare industry is preferred but not required.
- Ability to uphold top-tier customer service standards, respond efficiently to customer requests, and maintain high customer satisfaction.
- Organized and results-driven with a focus on achieving top customer quality.
- Outstanding analytical, problem-solving, and multitasking skills.
- Excellent written and oral communication skills.
- Champion for continually improving on a personal level of product and industry knowledge and exercising best practices, as well as nurturing strong, collaborative cross-department relationships.
- Self-starter with exceptional time management skills and great attention to detail.
- Familiar with SEO algorithms for content and Google Best Practices.
Skills
- Web Content Writing
- Copywriting
- Content Creation
- Journalism
- Content Management
