Remote Job
Technical Writer I
Technical Safety Services- 5000 - 6000 USD per Month
- Full Time
- Posted : 11 months ago
Who are we?
- Create formal reports and other correspondence types upon client request from field data and test results received from Quality Control.
- Interpret and communicate test results including any associated normative or client specifications to provide within client correspondences, internal discussions, or in report generation.
- Engage in customer service interactions by electronic, telephone, and/or direct in-person correspondence pertaining to client inquiries and comments.
- Maintain client-specific documents per defined departmental and company-wide filing practices.
- Review for general completeness of data prior to formal reporting.
- Maintain excellent customer service relations with all clients.
- Other duties as assigned.
- Requires a High School Diploma or equivalent. 2-year or 4-year degree preferred.
- Requires at least 1 year of relevant customer service experience.
- A combination of education, training and related experience may meet requirements.
- Excellent customer service and relationship building skills.
- Strong troubleshooting and problem-solving skills with the ability to continually learn new services.
- Ability to work effectively with minimal supervision by employing effective time management and prioritization skills.
- Highly effective verbal and written communication skills.
- Competencies with computer usage in general.
- Ability to effectively use the MS Office package, Word, Excel, PowerPoint, Visio, Adobe Acrobat, and/or Photoshop
- Medical, vision, and dental insurance
- 401(k) plan with a company matching contribution
- Long-term disability, short-term disability, and life insurance
- Competitive Paid Time Off (PTO) and company paid holidays
Skills
- Technical Documentation
- Technical Writers
- Technical Writing
- Software Documentation
- Adobe Acrobat
