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Digital Communications Coordinator

NeuraFlash
  • 5000 - 6000 USD per Month
  • Full Time
  • Posted : 10 months ago

About NeuraFlash:

We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.

What sets NeuraFlash apart?

At NeuraFlash, our people form the core of our business and the soul of our brand. We hire individuals who inspire us and look at challenges as opportunities to create innovative solutions. You'll be provided with ongoing education and development opportunities via our Salesforce Partnership Program and mentorship programs created for our aspiring leaders. NeuraFlash is on the forefront of cutting-edge technologies and we understand by investing in you, we're investing in ourselves!

Are you a writer at heart with an appreciation for finding new and exciting ways to tell stories that ignite demand?

NeuraFlash is looking for a highly motivated Digital Communications Coordinator to join our dynamic team. You will play an integral role in executing and managing our email marketing campaigns, community groups, and other ad hoc marketing responsibilities.

The individual that thrives here is an ambitious team-player, who is excited to take on any challenge, and is not afraid to push the boundaries on what is possible. This is an exciting opportunity to make a significant impact in a fast-paced and innovative environment!

Ready to accelerate your career in a fast-growing tech company at the forefront of AI in the Salesorce & AWS ecosystems?

Core Responsibilities:

  • Email Marketing: Execute and manage engaging email marketing campaigns, leveraging your storytelling skills to captivate our audience. Collaborate with cross-functional teams to develop content, groom lists, conduct A/B testing, and optimize campaign performance
  • Community Engagement: Build and nurture online communities through key influencer groups. Develop strategies to engage, grow, and retain audience members, fostering a positive and interactive experience
  • Content Creation: Assist in creating compelling content where needed, including blog posts, newsletters, social media posts, and website copy. Maintain consistency in tone, brand voice, and messaging across communication channels
  • Analytics and Reporting: Monitor and analyze key performance metrics of email marketing campaigns and community engagement initiatives. Generate reports to assess strategy effectiveness and identify areas for improvement
  • Marketing Coordination: Collaborate with the marketing team to support ad hoc marketing initiatives projects, such as product launches, events, and promotional campaigns
  • Stay Updated: Keep up to date on industry trends, best practices, and emerging digital communication technologies. Bring innovative ideas to the table and explore new opportunities to enhance communication strategies

Requirements:
  • Degree in a relevant field (Communications, Marketing, Public Relations, Business Administration, etc.)
  • Previous internship experiences in digital communications or related roles
  • Passion for storytelling and an appreciation for finding new and exciting ways to engage audiences
  • Exceptional grammar and copy editing skills to ensure high-quality content
  • Willingness to learn with a proactive and go-getter attitude
  • Ability to work on multiple projects simultaneously in a fast-paced environment
  • Strong written and verbal communication skills to convey compelling stories
  • Collaborative team player with excellent interpersonal skills
  • Familiarity with email marketing platforms, CRM systems, and analytics tools is a plus

What you'll be working on:
  • Day-to-Day Activities: Support the marketing team in executing email marketing campaigns, including writing, testing, and improving ongoing emails and segmentation. Coordinate the complete email production process, ensuring quality assurance, approval, scheduling, and deployment
  • Weekly Activities: Assist event leads with promotion and post-event lead nurturing. Maintain a healthy contact database by grooming contact lists
  • Monthly Activities: Gather updates from practice leads for internal newsletters. Collect data to report on email marketing activities and share insights with the marketing team

What's it like to be a part of NeuraFlash?
  • Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team.
  • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
  • Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
  • Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.

The "Flashy" Perks:
  • Be in the right space: Work at the forefront of AI & Innovation on the Salesforce Platform.
  • Growth: In 2021, we grew our team by close to 90%, and we plan to do the same again this year! There's no limit to where your career at NeuraFlash can go.
  • L&D Program: We are invested in your success. This program was built to help our employees advance in their career in Salesforce and at NeuraFlash.
  • Mentorship Program: Each new team member is assigned a mentor to help them acclimate at NeuraFlash.
  • Monthly & Weekly Socials: We hold monthly & weekly virtual socials to have more opportunities to be together.
  • Company Retreats: This looks a little different in the age of COVID-19 but we gather the entire company twice a year to share stories & visions for NeuraFlash.

Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States, India, and British Columbia, Canada. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States for our U.S. based employees, and anywhere within British Columbia for our Canadian employees !

Skills
  • Communication
  • Email Marketing
  • Marketing Campaigns
  • Strategic Communications
  • Digital Marketing

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