Remote Job
Remote Customer Support Specialist-Full Time (AMAZON)
BCJobs- 5000 - 6000 USD per Month
- Full Time
- Posted : 7 months ago
A Customer Support Specialist is responsible for delivering exceptional customer service and support to customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience through various communication channels.
Customer Support Specialist Duties And Responsibilities
- Provide prompt and professional customer support through phone, email, chat, or in-person interactions.
- Listen attentively to customer inquiries and actively engage to understand their needs and concerns.
- Provide accurate information, answers, and solutions to address customer questions or issues.
- Resolve customer complaints, concerns, or problems with patience and empathy.
- Escalate complex or unresolved issues to higher-level support or supervisors when necessary.
- Follow established customer support protocols and guidelines to maintain consistency in responses.
- Document customer interactions, inquiries, and resolutions accurately and comprehensively in a CRM or ticketing system.
- Verify and update customer information and profiles as needed.
- Monitor and track customer support performance metrics, such as response times, resolution rates, and customer satisfaction.
- Maintain knowledge of company products, services, promotions, and policies.
- Educate customers about product features, benefits, and best practices.
- Process customer orders, returns, exchanges, or other service-related tasks.
- Conduct follow-up communication with customers to ensure their satisfaction and address any outstanding issues.
- Participate in ongoing training and development to enhance customer support skills.
- Maintain confidentiality and handle sensitive customer information with discretion.
Customer Support Specialist Requirements And Qualifications
- High school diploma or equivalent; additional education or relevant certifications may be beneficial.
- Previous experience in customer support, customer service, or a related role is advantageous.
- Strong communication skills, both written and verbal.
- Empathy and active listening skills to understand and address customer needs.
- Proficiency in using customer support software, CRM systems, and communication tools.
- Effective problem-solving and conflict resolution abilities.
- Detail-oriented with strong organizational skills.
- Ability to work independently and prioritize customer inquiries effectively.
- Adaptability to different customer situations and evolving service needs.
- Knowledge of company products, services, and offerings.
- Strong interpersonal skills and professionalism in customer interactions.
- Familiarity with customer relationship management (CRM) systems and ticketing tools is a plus.
- Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.
Skills
- Customer Support
- CUSTOMER SERVICE
- Communication
- CRM
- written and verbal
