Customer Relationship Manager - Remote | WFH
Get.It Recruit - Administrative- 5000 - 6000 USD per Month
- Full Time
- Posted : a month ago
Join a dynamic team and be part of a global leader in contact center management! AllianceOne, a subsidiary of a renowned industry giant, offers a unique opportunity to work remotely while contributing to the exceptional customer experiences our company is known for.
About Us
AllianceOne, a subsidiary of a well-established leader in contact center management, is committed to delivering superior customer experiences and creating value in every interaction.
Job Description
Are you seeking an entry-level position with room for growth? Look no further! Join our team and become a part of a program dedicated to mortgage assistance and foreclosure prevention.
Responsibilities
Customer Care: Manage a daily caseload of customers and oversee their investor-related activities.
Communication: Provide top-notch customer service through inbound/outbound calls and written correspondence.
Assistance Programs: Evaluate customer eligibility for various COVID-19 payment assistance programs and conduct financial interviews to determine loan modification options and return loans to normal servicing.
Qualifications
Customer Service: Prior experience in customer service is a plus, with call center or banking experience highly regarded.
Communication Skills: Exceptional verbal communication skills are a must.
Problem Solving: Demonstrated creative problem-solving abilities.
Goal-Oriented: Strong desire to achieve performance goals.
Technical Skills: Basic computer knowledge and skills.
Team Player: Ability and willingness to collaborate with a diverse customer base.
Initial on-site equipment pickup is required at our Maumee office.
Pay: Competitive hourly wage
Bonus: Eligible for monthly incentives, with the potential to earn up to $400 per month.
Benefits
Our comprehensive benefits include, but are not limited to:
Health Insurance (Medical/Dental/Vision)
HSA/FSA plans
Generous Paid Time Off package
Optional Daily Pay
Employee Assistance Program (EAP)
401k eligibility after 90 days
And much more!
Health benefits become available the first month following your hire date.
Hours: 40 hours per week (Monday-Friday, open availability between 8 am and 8 pm EST)
If you thrive in a dynamic environment and enjoy collaborating with enthusiastic, high-achieving colleagues, we invite you to embark on a rewarding career with us!
Employment Type: Full-Time
Skills
- Communication
- Computer Literacy
- Creative Problem Solving
- Customer Base
- CUSTOMER SERVICE
- Job Skills
- Knowledge Acquisition
- Oral Communication
- Problem Solving
- Written Correspondence
