Specialize and develop expertise in one or more USCC business applications.
As appropriate, participate in project planning sessions with Project Managers, Business Analysts, Technical Analysts and development team members to analyze business / technology requirements and outline the proposed technology solution
Participate in project estimating activities
Participate in design reviews and provide input to the design recommendations
Incorporate security requirements into design
Provide input to information / data flow
Understand and comply to SDLC in all planning steps
Adhere to security and control policies throughout design, development and testing
Ensure interface specifications are included in completed deliverable
Identify applicable system platform, components, and dependencies
Document the detailed application specifications
Translate technical requirements into programmed application modules
Develop / enhance software application modules
Perform unit, system and integration testing and participate in capacity / performance testing of an application
Create / test prototypes
Complete assigned project deliverables within business / audit control requirements
Identify and document ongoing maintenance requirements
Participate in code reviews and ensure that all solutions are aligned to pre-defined architectural specifications
Identify, troubleshoot and resolve application issues and code defects
Work with external parties to ensure production support availability.
Understand and execute release management and change management processes for changes to business applications.
Identify, troubleshoot and resolve application issues and code defects; escalates as appropriate.
Participate in root cause analysis and resolution as directed.
Provide off hours support as required.
Works closely with development teams to implement fixes as required.
Coordinate closely with other application support and infrastructure service areas for resolution of issues.
Understand complex interactions and look for causes and provide solutions.
Communicate effectively both over the phone and in written methods.
Adapt to a constant and rapidly changing environment.
Take ownership of a problem and stay with it through to resolution -- often involves coordinating the actions of people in other teams to achieve the desired result.
Willingness to work in a role where the operation of availability and time-critical systems is routine.
Review and provide feedback to the final user documentation
Adhere to technology disaster recovery procedures
Establish working relationships with business and application development project team members.
Manage individual workload and deliver to agreed upon project milestones
Coach / mentor other team members as appropriate
Demonstrate ability to work in team environment and help resolve issues
Communicate status / risks to manager regarding delivering solution on time
College degree, specialized training or equivalent work experience
Understanding of at least one applicable programming language and design technique
Knowledge of version and revision control practices and procedures
Knowledge of design and programming techniques that provide security
Knowledge of Systems Development Life Cycle (SDLC)
Knowledge of Object Oriented SDLCs a plus (e.g. Agile, Extreme)