Account Executive/Client Support

• 5000 - 6000 USD per Month
• Full Time
• Posted : 6 months ago

• Onboarding: Facilitate smooth client onboarding processes, ensuring clients clearly understand our offerings and how they align with their goals.
• Client Relationship Management: Serve as the primary point of contact for assigned clients, understanding their business objectives, challenges, and requirements.
• Account Growth: Identify opportunities to upsell and cross-sell additional products/services that align with the client's needs and contribute to their success.
• Client Support and Problem Resolution: Address client inquiries, concerns, and issues in a timely and effective manner, coordinating with internal teams to find solutions through our email, website, and social media.
• Proactive Communication: Maintain regular communication with clients, providing updates on product enhancements, new offerings, and relevant industry news.
• Retention Strategy: Develop and execute strategies to enhance client satisfaction and retention rates.
• Data Analysis: Analyze client usage and engagement data to identify trends, opportunities for improvement, and areas where additional support may be required.
• Reporting: Provide regular reports on client interactions, feedback, and account performance to internal stakeholders.
• Feedback and Assessment Loop: Collaborate with clients to understand their needs and tailor our products/services to best meet those needs and act as a voice of the client within the company, providing insights and suggestions for product/service enhancements based on client feedback.

• Proven experience in client support, customer service, or account management roles.
• Experience or familiarity in the Real Estate Industry is a plus
• Customer-Centric Approach: Strong commitment to providing exceptional client service and building lasting relationships.
• Communication Skills: Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner.
• Problem-Solving: Strong problem-solving and critical-thinking skills to address client challenges and find creative solutions.
• Empathy: Ability to understand and empathize with clients' perspectives and needs.
• Organizational Skills: Effective organization and time-management abilities to manage multiple client accounts and tasks simultaneously.
• Negotiation Skills: Proficiency in negotiation and conflict resolution to handle challenging situations and ensure win-win outcomes.
• Analytical Thinking: Capacity to analyze data and extract meaningful insights to inform client strategies.
• Technical Aptitude: Comfortable using software tools, customer relationship management (CRM) systems, and other relevant technologies.
• Sales Acumen: Understanding of upselling and cross-selling techniques to drive account growth.
• Collaboration and Teamwork: Ability to collaborate across different internal teams to ensure client needs are met effectively.
• Ethical Conduct: Uphold the highest ethical standards while interacting with clients and colleagues.

• This role starts as a part-time position and eventually full-time as the company grows.
• Working hours to be determined
• 100% remote work setting

Skills

• client support
• account management
• CRM
• Problem Solving
• organizational
• Communication