Subscribe job alerts


Remote Job

Account Executive/Client Support

Podium Global Properties
  • 5000 - 6000 USD per Month
  • Full Time
  • Posted : 4 weeks ago

We seek a dedicated and customer-focused Account Executive/Client Support to join our team. As an Account Manager, you will be responsible for onboarding, building, and maintaining strong relationships with our clients, ensuring their needs are met and their expectations exceeded. Your role will be pivotal in ensuring client satisfaction, retention, and continued growth of our business. You will be reporting directly and working closely with the founder/CEO.

Tasks

  • Onboarding: Facilitate smooth client onboarding processes, ensuring clients clearly understand our offerings and how they align with their goals.
  • Client Relationship Management: Serve as the primary point of contact for assigned clients, understanding their business objectives, challenges, and requirements.
  • Account Growth: Identify opportunities to upsell and cross-sell additional products/services that align with the client's needs and contribute to their success.
  • Client Support and Problem Resolution: Address client inquiries, concerns, and issues in a timely and effective manner, coordinating with internal teams to find solutions through our email, website, and social media.
  • Proactive Communication: Maintain regular communication with clients, providing updates on product enhancements, new offerings, and relevant industry news.
  • Retention Strategy: Develop and execute strategies to enhance client satisfaction and retention rates.
  • Data Analysis: Analyze client usage and engagement data to identify trends, opportunities for improvement, and areas where additional support may be required.
  • Reporting: Provide regular reports on client interactions, feedback, and account performance to internal stakeholders.
  • Feedback and Assessment Loop: Collaborate with clients to understand their needs and tailor our products/services to best meet those needs and act as a voice of the client within the company, providing insights and suggestions for product/service enhancements based on client feedback.
Requirements

  • Proven experience in client support, customer service, or account management roles.
  • Experience or familiarity in the Real Estate Industry is a plus
  • Customer-Centric Approach: Strong commitment to providing exceptional client service and building lasting relationships.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner.
  • Problem-Solving: Strong problem-solving and critical-thinking skills to address client challenges and find creative solutions.
  • Empathy: Ability to understand and empathize with clients' perspectives and needs.
  • Organizational Skills: Effective organization and time-management abilities to manage multiple client accounts and tasks simultaneously.
  • Negotiation Skills: Proficiency in negotiation and conflict resolution to handle challenging situations and ensure win-win outcomes.
  • Analytical Thinking: Capacity to analyze data and extract meaningful insights to inform client strategies.
  • Technical Aptitude: Comfortable using software tools, customer relationship management (CRM) systems, and other relevant technologies.
  • Sales Acumen: Understanding of upselling and cross-selling techniques to drive account growth.
  • Collaboration and Teamwork: Ability to collaborate across different internal teams to ensure client needs are met effectively.
  • Ethical Conduct: Uphold the highest ethical standards while interacting with clients and colleagues.
Benefits

Compensation

Up to 11 CAD/hour depending on experience


Work Setting

  • This role starts as a part-time position and eventually full-time as the company grows.
  • Working hours to be determined
  • 100% remote work setting

Skills
  • client support
  • account management
  • CRM
  • Problem Solving
  • organizational
  • Communication

Similar Jobs

Remote Job

Contracts Manager - (SaaS/DaaS)

IPinfo
  • 2 hrs ago
  • IPinfo is a fast-growing “data as a service” provider delivering proprietary data products to thousands of developers and global businesses. Our data is used to enrich applications and services with accurate IP data that can de-anonymize web traffic, personalize experiences, and help man

Remote Job

Technical Project Manager

Bytecode IO, Inc
  • 4 hrs ago
  • Why work at Bytecode IO: Change lives with data | Work remotely within the USA | Learn new technologiesCompany Description: Bytecode IO is a remote consulting company focused on helping businesses make the best use of their data. We provide our clients expertise in data architecture, data engineerin

Remote Job

Business Operations Associate

Synterex
  • 4 hrs ago
  • Synterex, Inc. is a global consortium of highly experienced clinical development professionals specializing in medical writing, submission publishing, and clinical science and operations support. Synterex offers remote or on-site services, with a focus on providing clear, concise, accurate, and full

Remote Job

Graphic Designer

Greysteel
  • 5 hrs ago
  • Founded in 2012, Greysteel is a leading property advisor for private, middle market, and institutional real estate investors. Our platform optimizes solutions for our clients by providing end-to-end investment services, from investment property sales and financing to research and investment planning

Remote Job

Graphic Designer

Intradiem
  • 5 hrs ago
  • Intradiem is a technology company on a mission to reinvent customer service through automation.What We DoWe develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for b

Remote Job

Principal Designer

Zapier
  • 6 hrs ago
  • Zapier is on a mission to make automation accessible to everyone, empowering individuals and businesses to be more efficient and productive. We're looking for a Principal Product Designer with a keen focus on user needs and an eye for high-quality experiences.RoleAs the Principal Product Designer fo

Remote Job

Member Services Director - South America

Relais
  • 6 hrs ago
  • The Member Services Director (or Delegation Director) works for the Member Services team reporting to the International Director of Member Services.The key objective of this role is to ensure that every member of the South America delegation (region) is maximizing membership benefits. The Delegation

Remote Job

Licensed Insurance Agent

InsurTech Advisors
  • yesterday
  • Who We Are: We are an insurance technology and distribution platform that is transforming the industry. We have developed a data driven underwriting process that allows us to issue policies in less than one minute. We are one of the largest distributors of digital life insurance policies in the worl

Remote Job

Customer Support Representative

Descript
  • yesterday
  • As a member of the Customer Support team at Descript, you create phenomenal support experiences for multimedia content creators and influencers around the world. You'll work directly with Descript customers to help them get started, answer product questions, and track user feedback. Serving as a mem

Remote Job

Manager, Customer Success

Greenlight Guru
  • yesterday
  • Are you ready to make a difference ? At Greenlight Guru, our leading SaaS platform helps some of the world’s most innovative medical device companies bring higher quality, life-changing products to market faster. Our cloud-based technology serves 1000+ global customers with a platform that powers

View All