Headquarters: Hacienda Heights, California, United States
We call this position a "Customer Advocate" because it's your job to do just that: advocate for the best possible experience for our customers. Friendly, empathetic support can make someone's day, and we're committed to making every interaction - whether email, call, or chat - a fun and helpful one!
This is not a customer service position. There's a difference between customer service and customer support, which might sound confusing - so please read on!
Do you have experience repairing computers, laptops, iPads, and printers? Do you have an interest in engineering and exploring the ins and outs of how things work? Do you take things apart and put them back together for fun? We want to hear from you!
In order to succeed in this role, you must have 2 years of experience troubleshooting hardware in a previous role or otherwise relevant experience.
Your mission is to help our photo booth owners succeed with their hardware, which means you'll need significant experience troubleshooting and investigating hardware related issues.
We're looking for great communicators who can explain challenging technical information in easy to understand language. Please know that while we love a great vocabulary, simple and clear language skills are what we need.
If you're a natural problem solver, curious about everything, and driven to find the root issue in every scenario that comes your way, great! Read on:
We are looking for candidates who are able to work one of the following time shifts:
Monday - Friday, 6am - 3pm Pacific Time
Tuesday - Saturday, 10am - 7pm Pacific Time
If you do not confirm you are available for one or both time shifts, your application will automatically be disqualified. 😭 Please let us know which shift you prefer if you are available for both!
Must live in one of the following states:
🏥 Health Benefits
👴 401K for California Based Employees
📚 Education Stipend
💻 Remote Work
💰 Bonus Plan
🏝️ Annual Retreat
✈️ Generous PTO and Holiday Schedule
💼 Quarterly Financial Meetings
📊 Open Book Management
💪 Intimate Team
🧑💻 Work from Home Stipend
Headquarters: Hacienda Heights, California, United States URL: http://www.photoboothsupplyco.com This is a US only position with a strong preference for California-based residents. Please read on for the complete list of states we are hiring in. We call this position a "Customer Advocate