Remote Job
Remote Entry Level Customer Service Rep
Aston Carter- 5000 - 6000 USD per Month
- Full Time
- Posted : 3 weeks ago
- Hiring Remote Call Center Reps for a healthcare company!*
- Description:*
- The Member Experience Representative answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism.
- A majority of the inbound calls are from members that are eligible for a gym program through specific Medicare plans.
- Being able to provide program information to our Medicare population using patience and motivation, while providing high-quality customer service is a requirement.
- Top Skills Details:* Customer service (remote call center work preferred), Data entry, Microsoft office
- Additional Skills & Qualifications:*
- Strong customer service skills to support interaction with end users in a pleasant, professional, and courteous manner
- Ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to match the audience
- PC skills with proficiency using Windows and MS Office
- Ability to empathize and understand the needs of the customer
- Strong attention to detail
- Strong troubleshooting and problem-solving skills
- Proficiency multi-tasking, prioritizing and meeting deadlines
- Ability to work from home in professional setting with strong internet connection
- Work Environment:* *
- 100% Remote *
- Must be on webcam for training and meetings *
- Hours of Operation: Mon-Fri 8am-8pm EST*
- Training: 2 weeks Mon-Fri 9am-530pm EST
- Shift: 8 hr. shift provided within business hours, must be OPEN. * **No time off will be allowed in December-January
- Next Steps: An Aston Carter recruiter will reach out as soon as possible if you meet the qualifications for the role.*
Skills
- Problem Solving
- Multi-Tasking
- priority
- troubleshooting
- Communication
