Remote Job
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Technical Customer Care Specialist I
Cox Automotive Inc.- 23 - 23.56 USD per Month
- Full Time
- Posted : 6 months ago
At Cox Automotive we're forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we're looking for people to join our mission to be a force for good in the world. Come build a better future with Dealertrack , part of the Cox Automotive family of businesses, as we are hiring for our Technical Customer Care I position.
Do you enjoy being a team player? Maybe you have a knack for organizing and look for opportunities to learn more and grow with a great company. If that sounds like you, look below for more details on this amazing role!
This role provides support to ensure the accuracy of tax and fees within transaction requirements, provides investigative resources for DMV exceptions and rejections, and assists in managing overall transaction accuracy as it relates to taxes and requirements.
This a fully remote role, and candidates are able to work in any time zone in the United States.
Essential Functions
- Serves as a customer care agent for DMV states and processors.
- Responds to inquiries regarding state processing requirements and exception rules.
- Researches and troubleshoots exception requests, analyzes needs and:
- Determines problem area(s),
- Resolves issues where possible,
- Refers difficult and complex issues to internal technical experts, and/or, refers issues to management,
- Documents results for future reference, internally and externally.
- Documents and reports on inquiries, status, and resolution.
- Works proactively with DMV state and processors regarding scheduled curation of transaction fee and tax charges to ensure processing efficiencies.
- Compiles currently system curated requirements for all transaction types.
- Follows up with DMV state and end processors to identify new and outdated taxes and fees.
- Create spec documentation to properly curate taxes and fees.
- Submits changes to internal team to be curated into the system.
- Documents and reports on status and completion of requests
- Builds working relationships with DMV personnel, end processor vendors, and cross functional teams.
- Manage workflow between our organization and end processor vendors.
- Ensure accurate processing estimates are created,
- Exception management resolution,
- Efficiency tracking and reporting.
- Participate in scheduled partnership meetings.
- Submission of VIN-specific inquiries for deal status.
- Electronic or direct contact with DMV representatives to determine deal discrepancy issues.
- Coordinate recovery efforts with Operations (as needed) for missing/incorrect taxes and fees.
- High School Diploma or Equivalent
- 0 -2 years of related work experience
- Working knowledge of MS Outlook, Word and Excel
- Familiar with working in a Remote environment.
- Experience with RegUSA
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Skills
- Customer Support
- Defining Requirements
- Professional Services Industries
