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Customer Success Manager

Optiwatt
  • 90000 - 130000 USD per Year
  • Full Time
  • Posted : 3 months ago

Our mission (share it!):

Optiwatt’s mission is to reverse global warming through the advancement of electric vehicle adoption and electrification. We make home energy usage cheaper, greener, and more simple by building towards the world’s largest network of connected and intelligent electric vehicles to balance the electric grid. Our investors are some of the most active impact investing firms out there, and we hold ourselves accountable to each other and the future generations of this planet. Do you want to straddle the intersection of technology and purpose on our growth trajectory to 1,000,000 homes and beyond? We hope so.

Our culture (thrive in it!):

"We're a small team of genuinely ethical people driven by helping others and our planet. And we love our virtual gaming tournaments." - Casey

"I love the people here like a family. We work hard and our laid-back culture is strong. It is a flat, collaborative organization, I pitch directly to the CEO and feel heard, even when it's outside my specialty." - Nina

"We love what we do, which makes it feel more like a fun weekend project than work. And after all the features have been deployed, we sometimes disc golf." - Danny

"The culture is fun, full of hope and excitement. The office is always full of jokes and discussion about how we can better ourselves and the electric grid." - Zoe

Your impact (grow it!):

As the Customer Success Manager at Optiwatt, you will be directly responsible for managing all user interactions through multiple platforms. Optiwatt is already the largest telematics-based managed charging platform on the continent, your internal role is crucial in making sure our users are getting what they need in a timely manner. Internal tasks include but are not limited to Freshdesk tickets, social media, reviews, engagement management, and quality assurance.

Your primary directives at Optiwatt will be as follows:

  • Process and respond to Freshdesk tickets in a timely manner
  • Recognize, prioritize, and categorize issues that are presented either as user error vs. software bug.
  • Respond to and monitor reviews on all platforms including but not limited to apple, google play, and reddit
  • Creative and interactive engagement with followers on all social media platforms: Instagram, X, Facebook, and TikTok
  • Understanding and organizing necessary engagement strategies via email or push notifications to users.

Requirements:

You are someone who is….

  • Excited to work on any of the following; electric vehicles, smart thermostats, the electric grid, technology, climate change reduction
  • Proven thorough work experience in customer service
  • Comfortable with online cloud-based customer support software,such as Freshdesk, providing help desk support with all smart automations to get things done faster
  • Excellent in demonstrating technical, negotiation, and communication skills under difficult circumstances
  • Organized in prioritization, communication, and time management
  • A natural communicator, able to process user complaints, establish rapport, and appreciate feedback
  • Educated, with a minimum of a bachelor’s degree in sociology, communication, or a related field

Benefits:

Grow with us

We just closed our Series A and have investors from the most reputable names in venture capital and impact investing: Google Ventures, Urban Innovation Fund, and Active Impact Investments. We have our sights set on the stars, so if you're interested in growth potential, the sky's the limit here at Optiwatt.

We invest in your growth because we know that even if you aren’t with us forever, empowering you to better tackle climate change helps all of us. The best part of working in the clean technology industry is the enormous collaboration between companies, founders, investors, and yes, even utilities. Everyone is driven by the same goal: reduce global warming and move us towards a truly sustainable future.

We encourage you to step outside of your role and show us what you can do. Ask for opportunity and you will receive it, offer up ideas and you will be heard. We desire to match people with work that excites them the most, and we will support you in your journey to learn and grow to accomplish that goal.

If your resume doesn't quite fit these job requirements, please apply anyway and tell us where you think you could help us! Climate change and grid stability are enormous problems and we would love help from talented people with any background.

Shine with us

The salary range for this job is $90,000 to $130,000, plus equity compensation dependent on experience.

Optiwatt is a growing startup that offers competitive salaries and benefits to all employees, rivaling the giants of the tech world. Some of these amazing perks include:

  • Ability to work fully remote, hybrid, or in-person in San Francisco (Office on Market and Van Ness)
  • Stock options dependent on experience and salary flexibility
  • Healthcare, vision, and dental
  • $1,500 improvement or mental wellness purchase match
  • 401k contribution and matching
  • Every other Friday off
  • Unlimited paid vacation/sick leave, including a mandatory 10 days off per year
  • Yearly company retreats to far-away places (we are hitting Lake Tahoe and Ecuador this year!)
  • Flexible work hours, and we mean it. We want you to work when you are most productive, no matter if you are a night owl, early bird, or live in a different US time zone.
  • Paid career development opportunities (learn a skill!)
  • Expensed home office supplies, work travel, team entertainment, etc. as necessary

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Skills
  • Communication
  • Customer Engagement
  • Customer Retention
  • Customer Satisfaction
  • CUSTOMER SERVICE
  • Customer Support
  • Negotiation
  • Problem Solving
  • Sociology

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