Client Success Manager
Dentsu Creative- 68000 - 110400 USD per Year
- Full Time
- Posted : 5 months ago
MuteSix is the real-time performance marketing agency with a proven track record of accelerating growth for disruptor and challenger brands. Delivering over $1B in trackable revenue in 2022, enabling funding and acquisition, real business outcomes for brands at every stage of growth.
Job Description
MuteSix is seeking a Client Success Manager who is passionate about marketing, technology, and e-commerce. This person will report to one of two Director, Client Services.
This role will have a focus on client retention and digital marketing strategy and will work closely with the Client Success and Growth Strategy teams for campaign development, building client relationships, and cross-functional team efforts. Client Success Managers will have the support of Project Managers, Data and Reporting Analysts, and Campaign Managers to ensure MuteSix can offer best-in-class service to our clients.
Our ideal candidate should have experience planning, executing and reporting on digital media campaigns, specifically across Paid Social and Paid Search. They should be confident, outgoing, and have the ability to be client-facing throughout the relationship. With a focus on client retention, the role will often involve dealing with clientele - we are looking for someone who has a natural ability to handle business-specific conversations.
Responsibilities:
- Support the team to develop culturally relevant and impactful campaigns that connect with consumers
- Assist in onboarding all incoming clients. Work side by side with account teams to assist with overall marketing strategies
- Handle day-to-day project tracking and management with internal cross-functional teams (e.g. content, advertising, media strategy, social, etc.)
- Collaborate cross-functionally to improve internal operations within the campaign teams
- Possess an understanding of Media Attribution across multiple channels with a focus on holistic measurement.
- The ability to see the bigger picture and identify opportunities for upselling additional marketing channels
- Bachelor’s Degree, relevant experience, or Digital Marketing Certification
- Minimum 3 years of relevant experience as a digital marketing or e-commerce, on the client/brand side or experience as an account manager on the agency/vendor side is a plus
- Experience working at a large media agency is a major plus
- Familiarity with the fundamentals of Meta, Google and TikTok advertising
- Intermediate knowledge of content management, CRO, and SEO
- Attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines
- Strong, professional verbal and written communication
- Demonstrated ability to juggle multiple competing tasks and demands
- Ability to work independently and in a team environment
- Experience with planning and strategizing brand growth
- Work collaboratively with Sales, Media Buyers, and our finance teams to define business needs and translate them into Data Analytics solutions
The anticipated salary range for this position is $68,000-$110,400. Salary is based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com.
About Dentsu
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com.
We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.
Skills
- Campaigns
- Communication
- Customer Retention
- Customer Success
- Adobe Digital Marketing Suite
- Digital Media
- Establishing Priorities
- Paid Social Media
- Tiktok Marketing
- Upselling
